Primary Objective:

Promotes and sells parts to meet customer needs. Assists in the management of parts inventory and promotes a clean, safe environment for customers and colleagues.

Major Functions and Scope:

• Promotes TriGreen Equipment in a professional, honest manner, to include personal appearance and dress according to the company policy.
• Sells parts, merchandise and/or services to meet customer needs.
• Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with.
• Records sales and/or counter transactions.
• Assist in keeping parts department clean and orderly.
• Supplies Service Technicians with parts as required.
• Maintains the retail sales floor and displays to meet or exceed dealership standards and today's customer expectations.
• Assists with preparing and maintaining merchandise display.
• Controls showroom inventory to ensure maximum sales and customer satisfaction
• When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership.
• Processes cores, warranties, and new return merchandise as required at point of sale
• Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper locations.
• Follow up on shortages and expedite through reporting to Parts Manager.
• Participates in all job related training and development.
• Attends training and schools as prescribed by management to maintain proficiency in his/her job responsibilities
• Uses dealership equipment and resources safely and proficiently, such as hydraulic hose-making machine, battery Safe-T-Fill machine, testing equipment, and vehicle Performs routine housekeeping tasks to maintain and enhance the cleanliness of products and the retail sales area.
• Should be knowledgeable of parts merchandising and associated selling
• Maintains condition of department vehicles, inventory, tools and equipment.
• Performs other tasks as directed by his/her supervisor

Knowledge, Experience, Competencies and Supervision:

• At least 1 year experience in Parts Department operations preferred.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to work extended hours and weekends
• Ability to analyze and interpret basic Parts Department reports.
• High School Diploma or GED equivalent
• Solid oral and written communication skills.
• Excellent customer service skills Good interpersonal skills
• Ability to accept direction from immediate supervisors.
• General knowledge of parts used for agriculture and outdoor equipment.
• Physical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.

BENEFITS

TriGreen Equipment offers a excellent benefit package which includes: BC/BS health insurance, Guardian dental, 401k with company match, paid holidays, paid time off and more!