Job Description
Job Overview:
Summary: This position will lead, plan and direct a large team that interacts with and/or signficantly impacts most areas of healthcare delivery, including clinical and financial. Candidates should be positive, energetic, self-motivated and possess excellent organizational and communication skills, as well as have demonstrated success in revenue cycle leadership and the ability to influence non-reporting areas for success. Experience in all areas of the revenue cycle (PAS, HIM, PFS) is preferred, however, experience with only certain areas will be considered. Success will be determined via metric outcomes, not activites. Major responsibilities include, but are not limited to: Leadership, Operational Planning and Management, Human Resources Planning and Management, Financial Planning and Management, Risk Management & TriHealth Way of Leading and other duties as assigned.
Job Requirements:
Bachelor's Degree in Business, Healthcare, or other related field
Proficient in Microsoft Word, Excel, and PowerPoint
Broad understanding of healthcare revenue cycle processes and key metrics of success
Knowledge of healthcare rules/regulations for government and commercial payment
Project management
6-8 years experience Professional Healthcare Revenue Cycle
Healthcare provider finance operations or similar service environments required.
4-5 years experience Management Healthcare
Job Responsibilities:
Leadership: (a) Participates in developing the vision and strategic plan for Revenue Cycle; (b) Fosters effective team work between Rev Cycle team members and other customers; (c ) Represents the organization professionally at all times and conducts offic
Operational Planning & Management: (a) Develop an operational plan which sets goals and objectives that achieve the system strategic goals; (b) Oversee the efficient and effective daily operations of the team; (c ) Draft policies and procedures for approv
Human Resources Planning & Management: (a) Determine staffing requirements for program delivery; (b) Oversee implementation of HR policies and procedures; (c ) Establish a positive, healthy and safe work environment in accordance with internal policies an
Financial Planning & Management: (a) Prepare a comprehensive budget: (b) Approve expenditures within delegated authority; (c) Act as a steward of TriHealth resources; (d) Monitor department expenses compared to budget and adjust accordingly in an effor to
Customer Relations & Advocacy: (a) Proactively communicate with key stakeholders, both internal and external, to keep them informed of the work and/or strategic plans; (b) Solicit support in the way of "buy in" so programs that support the overall strateg
Risk Management: (a) Identify and evaluate risks to the organizations people, property, finances, goodwill and image and implement measures to mitigate risk.
Other job-related information:
Direct Report FTEs= 3-9 FTE's
Indirect Report FTEs = 150-299
Work Environment:
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
Requires lifting papers or boxes up to 25 pounds occasionally.
Work is performed in an office environment.
Contact may involve dealing with angry or upset people.
Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
Able to effectively manage exposure to potentially infectious material per OSHA guidelines.
Working Conditions:
Climbing - Rarely
Concentrating - Consistently
Continous Learning - Frequently
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Frequently
Lifting 50 Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Reading - Consistently
Sitting - Frequently
Standing - Frequently
Stooping - Rarely
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Frequently
Walking - Frequently
Leadership Performance Standards
TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:
Achievement of Annual Pillar Goals:
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance
Leadership Competencies:
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent
Leadership Tactics:
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
Regularly Round on Team Members, using questions from the rounding log.
- 25 or fewer team members = monthly
- 26-50 team members = every other month
- 51 (and optional team members) = quarterly
Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.
Model, coach and validate team members' use of TriHealth Way behaviors (AIDET Promise, Always Behaviors and Always HEARD).
Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.