Job Description
Job Overview:
This position is responsible for scheduling membership tours, walk-ins, prospecting, meeting/exceeding new membership monthly and quarterly sales goals, following up with prospects, and customer service using our CRM and membership software. Concierge duties will be focused on member communication, retention and selling ancillary service lines. Onboarding new members will include scheduling new member assessments, orientations and selling other departmental services. The Member Services Coordinator role will support the Member Services Supervisor, and complete scheduled Manager on Duty weekday evenings, weekend and holiday shifts. Act as liaison between members and multiple departments. Within the facility concierge role, coordinator will communicate and meet with all new members on their 30/60/90 fitness and health journey and other duties as assigned.
Job Requirements:
1 year post High School Education in General Studies
Equivalent experience accepted in lieu of degree
Point of Sale experience
Computer application skills
Customer service
Up to 1 year experience Customer Service
Job Responsibilities:
Other job-related information:
Working Conditions:
Climbing - Occasionally
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Frequently
Lifting 50 Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Frequently
Pushing - Frequently
Reaching - Consistently
Reading - Frequently
Sitting - Occasionally
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Frequently
Use of Hands - Consistently
Color Vision - Frequently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
Offer patients and guests priority when waiting (lines, elevators)
Work on improving quality, safety, and service
Respect: ALWAYS...
Respect cultural and spiritual differences and honor individual preferences.
Respect everyone's opinion and contribution, regardless of title/role.
Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
Value the time of others by striving to be on time, prepared and actively participating.
Pick up trash, ensuring the physical environment is clean and safe.
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
Acknowledge wins and frequently thank team members and others for contributions.
Show courtesy and compassion with customers, team members and the community