1 Geek Street Technical Support Job in Austin, TX
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Trilyon, Inc. is Hiring a Geek Street Technical Support Near Austin, TX
Trilyon Inc. is Looking for a Technical support for its direct Client and please see the details below
DescriptionRole: Geek Street Technical SupportLocation: Austin, TX
This is a 100% on-site position, as this is a hands-on technical support role. Schedule will be Mon-Fri 9am-5pm.The RoleOur team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.
What You’ll Be Doing
Ph: 408-834-7790 Fax: 1-877-896-9866
nima@trilyonservices.com | www.TrilyonServices.com
https://www.linkedin.com/company/trilyon
DescriptionRole: Geek Street Technical SupportLocation: Austin, TX
This is a 100% on-site position, as this is a hands-on technical support role. Schedule will be Mon-Fri 9am-5pm.The RoleOur team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.
What You’ll Be Doing
- Providing first level triage and technical support to employees through tickets and in-person at the Client Geek Street support desk
- Analyzing technician (peer) workflows to identify areas of improvement and optimization
- Identifying technician workflows which do not have supporting process documentation
- Assisting the IT team with system provisioning and device refresh/replacements.
- Documentation writing
- Physical and Virtual asset stockroom maintenance
- Supporting IT project goals
- Helping to set up devices or mobile accessories
- Communicating status updates with internal clients
- Ensuring that requests are being prioritized and closed in a timely manner
- Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
- Learning and adhering to company policies and procedures regarding IT security and data privacy
- Engage in knowledge-sharing sessions and training to enhance technical skills.
- Basic understanding of Windows troubleshooting
- Android/iOS familiarity
- Customer-oriented mindset
- Ability to take clear notes to capture problems correctly
- A general understanding of MacOS would be helpful but is not required
- PowerShell or command line (CLI) familiarity
- CompTIA A certification
- Familiarity with networking concepts (DNS, LAN, WAN)
- Someone who can comfortably navigate a PC to perform basic troubleshooting
- People who can patiently take the time to understand an issue in order to properly document it
- Candidates who have an interest in technology and who work well in a customer-facing role
- Good communication skills, both verbal and written, for assisting users and documenting issues
- Ability to work in a team and learn from others
- Patience and a customer-focused attitude to help non-technical users
- Students pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required
Ph: 408-834-7790 Fax: 1-877-896-9866
nima@trilyonservices.com | www.TrilyonServices.com
https://www.linkedin.com/company/trilyon
Job Summary
JOB TYPE
Full Time
SALARY
$50k-64k (estimate)
POST DATE
07/18/2024
EXPIRATION DATE
01/12/2025
WEBSITE
trilyonservices.com
HEADQUARTERS
Milpitas, CA
SIZE
25 - 50
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