Assistant Manager, Safety Response | Careers at TriMet page has loaded. Assistant Manager, Safety Response | Careers at TriMet page has loaded. ** Assistant Manager, Safety Response**

**Assistant Manager, Safety Response**

Salary See Position Description Location Portland, OR Job Type Non-Union Limited Term Department Safety & Security (Non Union) Job Number 21-00051 Description Provide oversight and supervise the daily activities of the Safety Response Team field staff working to create a safe and welcoming system for all. Recommend deployment strategies and adjust resources as necessary based on operational needs. Responsible for the performance management of safety response team field staff. Ensure staff work cohesively and in coordination with agency Public Safety resources and outside agency personnel.

Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.

Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers experiences and of TriMets product and service offerings.

Essential Functions

- Supervise Safety Response field personnel during normal daily operations and special events or activities, maintain daily report logs.

- Provide assistance to riders to ensure the system is safe and welcoming to all. This assistance may be in the form of linking to social or community services; providing basic first aid; providing mental health first aid; de-escalation and problem solving. May be a resource to transit police to assist with supporting a safe transit system.

- Support Safety Response Team personnel and trainees. Assist in designing continued training programs, opportunities, and schedules.

- Work as a team member with Safety and Security Division to ensure that the mission and goals of TriMet are accomplished in a timely manner and in a spirit of teamwork.

- Evaluate the effectiveness of Safety Response Team personnel and trainees in accordance with directives and instructions from program manager.

- Evaluate recommendations from Manager for stops, routes, and schedule adjustments. Determine best coverage based on call volume and need.

- Respond to customer calls and complaints in a timely manor.

- Responsible for daily coordination with internal TriMet field resources and external partner agencies.

Position Requirements Bachelor's degree required. Bachelor's degree in Business, Applied Science, Human Services, Health Science, Criminal Justice, Emergency Management, preferred.

A minimum of six(6) years total credited experience.*

Two (2) years of experience in public safety, law enforcement, fire, EMS, corrections, military, nursing, community health worker, EMS, social services, public health, or similar discipline to provide the experience needed, required.

Two (2) years of experience Program development and evaluation in public safety, public health, or social services, preferred.

One (1) years experience as a lead required.

ACM - Certified Case Management; CCM - Certified Case Manager; CSWCM - Social Work Case Manager Certification; LCSW - Licensed Medical Social Worker - State Licensure; LMSW - Licensed Medical SW; TSSP - Transit Safety and Security Program (Bus and Rail); or AHSS - Certification As A Security Officer, preferred.

Or any equivalent combination of experience and training.

Valid driver's license required.

*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".

Selection Criteria

- Demonstrate effective team work and communication skills

- Effectively collects and reports data to establish strategic goals by gathering pertinent operations information and data.

- Demonstrate effective decision making processes and ability to work under pressure.

- Demonstrate effective critical thinking and problem solving skills.

- Demonstrate good judgement and leadership skills.

- Demonstrate the ability to effectively manage stress and other workplace challenges professionally.

- Demonstrate adaptability to changing working environments.

- Demonstrate effective conflict resolution and de-escalation strategies.

- Demonstrate superior customer service skills, empathy, compassion and understanding.

- Thorough knowledge of Bus and Rail Operations, Safety and Security, Fare Inspection and TriMet's mission and goals.

- Knowledge of the principles and practices of supervising and supporting a team.

- Knowledge of de-escalation techniques.

- Demonstrate knowledge of Reimagine Public Safety, community needs, and preferences with an understanding of Portland culture.

- Knowledge of, ability to, and demonstrate in L.A.S.T., Listen - Apologize - find Solutions and Thank the customer

- Demonstrated ability to convey and receive information orally and in written form in a clear manner.

- Demonstrated ability to facilitate and create an atmosphere of support and cooperation.

- Ability to use independent judgment and make decisions.

- Ability to analyze and resolve problems diplomatically.

- Ability to provide effective training in field supervisory functions.

- Ability to establish and maintain effective working relationships with employees, management and the general public, including those from culturally diverse backgrounds, the elderly, persons with disabilities and/or other vulnerable populations.

- Ability to ensure safe workplace practices and procedures.

- Ability to accomplish department objectives by managing staff; planning and evaluating department activities and objectives.

- Demonstrate the ability to accomplish programmatic goals by communicating job expectations, monitoring performance and outcomes.

**Type of Position / Grade / FLSA:**

Grade 13, Exempt, Non-Union, Limited Term

******Salary Range:******Minimum: $65,896.00

Maximum: $83,606.00

**Selection Process** Candidates will be selected based at a minimum on the result of:

1. Application Review | **Please Include**: Cover Letter and Resume

2. Supplemental Evaluation

3. Panel Interviews

4. Reference & Background Checks (CJIS)

**Supplemental Information:**

Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.

Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered.

If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.

If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.

TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.

**Regence Non-Union PPO 80/20** - Deductible: $300 Individual/$900 Family; Office Visit: 20%, after deductible; Out-of-Pocket Max: $2,300 Individual/$6,900 Family; Prescription Drugs: $10 Gen