Patient Care Navigator | Tulsa, OK

Monday - Friday 8-5

Duties/Responsibilities: 

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process 

• Update member information in the electronic medical records system 

• Schedule appointments and coordinate referrals for a multi-disciplinary care team 

• Assist members with filling out paperwork through electronic kiosks, as needed 

• Request medical records and upload documentation to electronic medical records system 

• Field questions from prospective and established members, as well as their adult children 

• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual 

Required Skills/Abilities: 

• Excellent customer service skills, with a positive and welcoming demeanor 

• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public 

• Working knowledge of medical terminology, insurance, and/or electronic medical record systems 

• Strong written and verbal communication skills 

• Proficient PC skills, including Microsoft Office Suite 

• Ability to maintain professionalism and flexibility in a changing work environment 

• Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary) 

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* Answer telephones and direct calls to appropriate staff.
* Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
* Complete insurance or other claim forms.
* Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
* Transmit correspondence or medical records by mail, e-mail, or fax.
* Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.