Full timeThe Public Safety Manager is a highly capable security manager who will and implement security strategies at Nazareth. The manager is a forward-thinker who will be creating security policies and procedures, controlling budgets for security operations, and coordinating security staff. Provides professional leadership, administrative and management direction, support, and oversight for Public Safety Supervisors and staff. Educates public safety officers in de-escalation, security procedures, and appropriate response to emergencies on a continuous basis. Serves as the operational point of contact for campus security issues and assists other departments with security-related occurrences and concerns. Works in leadership to maintain a safe campus environment and appropriately respond to emergency events. Hospital campus includes the main hospital and outpatient buildings, it's employees, patients/families, visitors, and property. Security manager serves on the Environment of Care Committee, Emergency Management Committee, and the workplace violence committee.

Department Management:

Manages the day-to-day functions of the Public Safety Department including scheduling, timekeeping, absence management, education/training, recruiting, and other supervisory duties.

Ensures proper public safety response to emergencies or codes

Maintains fiscal responsibility by controlling costs and expenses

Develops, implements, reviews, revises, and submits for approval, departmental policies and protocols that support the safety and security of the facility as well as appropriate activity of the Security resources.

Fosters a culture of safety among public safety colleagues

Proactively investigates security vulnerabilities and implements changes to correct areas of improvement

Planning and implementing comprehensive security strategies.

Maintains, monitors the use of, and educates staff on proper use of Security Technology:

Handheld radios

Surveillance system

Access Control Equipment and software

Employee identification Equipment and software

Visitor and vendor management systems

metal detection equipment

panic alarms

Investigates and resolves incidents of unusual circumstances reported by hospital staff, visitors, physicians, or patients. Demonstrates good investigation/interview techniques.

Performs the job of Security Officer when required.

Demonstrates the ability to be flexible, organized and function under stressful conditions.

Staffing

Recognizes potential changes related to aging and/or culture and adjusts communication accordingly. i.e., diminished hearing; speaking clearer or slightly louder without shouting.

Recognizes potential changes related to aging and identifies/reports potential safety hazards, i.e. changes in gait, physical plant barriers (curbs, ice) and visual changes (signage, lighting).

Recognizes differences in educational and cultural backgrounds and adjust information accordingly.

Encourages questions and answers, while maintaining employee respect and dignity

Acts as liaison between Security Officers and the Regional Director of Security and Emergency Management.

Assists in developing, reviewing, and participating in security training for hospital staff, including new employee orientation, ongoing education in high-risk areas, etc.

Plans and implements training programs for Security Officers to achieve performance standards including any new policies, procedures, equipment, or techniques. Documents education ensuring that education is current and up to date.

Participates in performance improvement and information management programs.

Attends annual review and performs departmental and hospital-wide in services, as needed.

Works at maintaining good rapport and a cooperative working relationship with physicians, departments, and staff.

Assigns and assures public safety officers’ duties are completed.

Responsible for completing evaluations of direct reports as well as review/approval of other Security personnel. Responsible for the reviewing, discussing, and approving scheduled evaluations of new staff. Conducts and approves corrective actions for security personnel.

Resolves staff concerns at the department level, utilizing the Culture of Safety process as required.

Reports to the Regional Director of Security and Emergency Management regarding Security Officers’ performance. Provides input during performance evaluations. Keeps Director informed of department activities.

Patrol tours: Coordinates the Patrol of buildings and grounds, inspection of doors and locks to determine the safe level of security

Patrols parking areas to detect any irregularities and enforces parking regulations.

Keeps fire lanes, fire hydrants and ambulance entrances free of vehicles.

Assists motorists who become stranded on Hospital property.

Coordinate the monitoring of cameras to see all persons entering and leaving the hospital premises, including those with suspicious packages.

Inspects outgoing parcels as necessary to prevent theft of hospital property.

Ensure Proper Emergency Response:

Ensure public safety department is utilizing patient-centric de-escalation techniques

Ensure response to all “Code Red” calls

takes active part in all fire programs

Ensures response to all Emergency Code alerts

Responds to all CODE alerts

Notifies all key personnel and local authorities

Creates plans Crowd and media control

Ensures planning and response to an infant or child abduction

Plans for and tests lockdown of facility

Prepares for and assists with helicopter landing

Locates and demonstrates set-up of Haz Mat cart materials.

Demonstrates knowledge in response to suspicious packages

Safety:

Ensures all vehicle drivers utilizes seat belt in vehicle

Utilizes personal protective equipment correctly whenever there is the possibility of exposure to blood or body fluids (mask/shield, gloves, etc.)

Utilizes proper body mechanics when lifting, transporting or moving people or objects

Violence in the Workplace:

Ensures proper response to emergency calls for assistance to control disorderly conduct or combative patients

Responds to emergency calls using a patient-centric approach and de-escalation techniques

Escorts unruly visitors/employees from the building

Participate in workplace violence committee(s)

Documentation and Requisitioning:

Ensures staff completes daily logs, detailing events, times, outcome. Monitor rounding compliance by guards to ensure daily checks of all hospital areas and departments are complete.

Ensures staff completes detailed incident reports in a timely manner

Ensures risk reports are completed, when appropriate

Compiles monthly security data of department activities, and reports out to the environment of care committee.

Monitors data for trends and opportunities for improvement.

Conducts thorough investigation of incidents.

Attends committee and management meetings, as appropriate.

Assists in maintaining regulatory requirements including state, federal and TJC regulations.

Ensures compliance with policies and procedures regarding department operations, fire, safety, emergency management, security, and infection control; updating as needed.

Patient/Visitor Safety:

Train Ensure campus properties are maintain well-lit, and reports any outage of lights to Maintenance. Inputs work order sprocket requests to maintenance as needed from findings on daily or EOC rounds.

Recognizes potential changes that may pose safety hazards, e.g. physical plant barriers (curbs, ice) and any visual changes (signage, lighting)

Assures that staff complete the following functions:

Greets and directs visitors and employees in a professional and courteous manner.

Appropriately collects, documents, stores, and retrieves patient valuables.

Maintains “lost and found”.

Assists with adherence to visitation policy:

Family members

Other visitors

Police/attorneys

Provides access to morgue as needed:

Maintains log book

Releases body

Treats body with respect.

Handles loitering while maintaining dignity and respect of those involved.

Demonstrates ability to prevent, recognize and report abuse.

Incoming Utilities and Areas of Service, and Property Maintenance:

Train public safety officers to be the eyes and ears of the hospital.

Report any unusual situations and or outages of electric, water, natural gas, and medical gases to Maintenance. Report to Maintenance any issues around snow and ice removal.

Report issues of cleanliness to Environmental Services

Monitors grounds for needed repairs and reports to director in a timely manner.

Active member of Fire Response Team

Monitors grounds and property for needed repairs and reports to Director in timely manner.

Utilizes staff to controls access to the Emergency Department treatment areas and main hospital including allowing only approved visitors in the treatment area.

Emergency Management

May assume responsibility (be designated as) campus Emergency Management Manager and assume responsibility for providing direction for emergency management planning, training, and event response to include business continuity and recovery initiatives.

As designated, will coordinate with the Regional Director of Security and Emergency Management to establish the process and standards for assessing medical center vulnerabilities (Hazard Vulnerability Assessment) for compliance with regulatory and accreditation agencies.

As designated, will assume initial command and control of disaster or emergency response situations until relieved by higher authority.

As designated, will respond to any type of disaster or emergency situation that might occur on campus property to initiate mitigation or resolution strategy.

As designated will administer emergency management and response programs to promote the safety of NAZARETH/SMMC, patients, visitors, contractors and employees as prescribed by regulatory agencies in a manner consistent with enterprise emergency management policies and practices.

May assume responsibility (be designated as) campus Emergency Management Manager and assume responsibility for providing direction for emergency management planning, training and event response to include business continuity and recovery initiatives.

As designated, will coordinate with the Regional Director of Security and Emergency Management to establish the process and standards for assessing medical center vulnerabilities (Hazard Vulnerability Assessment) for compliance with regulatory and accreditation agencies.

As designated, will respond to any type of disaster or emergency situation that might occur on campus property to initiate mitigation or resolution strategy.

As designated will administer emergency management and response programs to promote the safety of NAZARETH/SMMC, patients, visitors, contractors, and employees as prescribed by regulatory agencies in a manner consistent with enterprise emergency management policies and practices.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.