1 Admissions Director Job in Fraser, MI
Trinity Health Senior Communities is Hiring an Admissions Director Near Fraser, MI
ShiftDay Shift
DescriptionUnder the direction of the Administrator/Executive Director and in cooperation and collaboration with the Community’s Leadership Team and THSC System Office and staff, the Director will oversee and manage all admissions related functions. The Director is responsible for the delivery of professional and attentive customer service that exceeds industry standards and provides a behavioral model for all employees within the Community. The Director is accountable for the building's budgeted census. The Director will proactively develop and execute solutions to enhance admissions flow and maintain or exceed budgeted census.
Essential Functions
- In cooperation with the Executive Director, LTC Administrator, Regional Director of Census, or Director of Sales, balance and manage the community’s census, resident profile and financial performance with trending data, competitive analyses and a consumer-driven, hospitality model. Report census data to leadership. Provide solutions to increase census and improve/enhance resident profile.
- Reviews referrals for financial viability and clinical appropriateness in conjunction with appropriate representative.
- Direct admitting and welcome process for the skilled community. Manage bed placement, turnover and ensure all areas are ready to receive new residents timely.
- Participate and direct overall customer service initiatives in conjunction with IDT for skilled community.
- Works collaboratively with discharge planning staff at acute-care hospitals to coordinate referrals and admissions.
- Enhances and maintains referral relationships.
- Participate in community-level strategic planning and marketing initiatives. Responsible for overall presentation of the skilled community.
- Educates and works with staff to ensure community is tour ready. Touring the community, answers questions/concerns; manages and maintains backup team for tours & inquiries.
- Interpret the community’s policies and procedures to personnel, residents, family members, visitors, etc.
- Anticipate the needs of residents and families, going “above and beyond” routinely to provide a comfortable environment, home atmosphere and outstanding experience; serves as the point person for the community. Serve as on-site community representative for issue resolution and customer service.
- Establish and measure service standards for phone etiquette, tours, and issue resolution rates.
- Tracks admissions and non-admissions for trends; develops strategies in accordance to findings from tracking.
- Manage and direct support staff as applicable. Work in conjunction with Hospitality and Sales team members to assist residents in placement considerations in non skilled areas. Direct regulatory compliance related to skilled admitting process.
- Participates in Medicare meetings. Manages complaints from residents and/or families and ensures follow through and appropriate follow up with resident/family member. Proactively identify solutions to resident/family concerns and make recommendations for improvement. Lead change to embrace a hospitality-driven community.
- Assists System Office Marketing and Public Relations Department with corporate communications strategies including maintaining uniform company/brand identity, defining and articulating consistent messaging. Lead/motivate/train managers and staff to demonstrate care and professionalism with each resident/family member.
- As assigned maintains tracking of resident finances with responsible persons to optimize appropriate placement and any transitions that may need to occur during their stay. Collaborates with the Business Office and meets routinely with the resident/responsible persons to assure understanding of status of stay, especially as it relates to finances.
- May assist in leadership and guidance to Resident Council where applicable. Oversee/direct the skilled nursing admissions process, including initiating, managing, and completing regulatory paperwork. Supports the necessary operational functions for the community as determined by the Executive Director/ Administrator. Maintain department budget, place orders for equipment and supplies as necessary.
- Evaluate, develop, mentor, coach, counsel and discipline department staff. Supports community personnel from other departments through coaching and mentoring to help achieve optimum standard of excellence. Addresses issues of concern through courageous conversation and notifies department manager of any interactions requiring attention.
- Bachelor’s degree with 5-7 years experience in admissions, customer service, hospitality, or community relations or equivalent combination of education and experience. Retail, customer relations and /or hospitality experience a plus.
- Previous experience working in long-term care or with the geriatric population preferred
- Supervisory experience preferred.
Job Summary
Full Time
Skilled Nursing Services & Residential Care
$101k-136k (estimate)
02/10/2023
07/25/2024
trinityhealthseniorcommunities.org
MUSKEGON, MI
25 - 50
1992
$10M - $50M
Skilled Nursing Services & Residential Care
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About Trinity Health Senior Communities
Trinity Health Senior Communities (THSC) is a non-profit senior housing and nursing care organization headquartered in Livonia, Mich., and offers Independent Living apartments, Assisted Living apartments, Memory Care, Long Term Care and Rehabilitation services. Serving more than 35,000 seniors a year, THSC is a member of Trinity Health, the second largest Catholic health system in the country. Our communities are consistent neighborhoods of residents and caregivers who work, grow and share life experiences together. Our goal is to create places of well-being that nourish body, mind and spirit ...through uncompromising services and standards. THSC residents enjoy the very best in individualized services and amenities. Our communities provide warm, friendly environments, a broad selection of social and recreational activities, fine dining and health care options uniquely designed to meet the ever-changing needs of older adults. THSC colleagues enjoy engaging, meaningful work, a comprehensive benefits package, and the resources of a large organization, making the difference in the lives of incredible seniors, working with some of the most talented in the senior care industry!
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The job skills required for Admissions Director include Leadership, Customer Service, Long Term Care, Commitment, Accountability, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an Admissions Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Admissions Director. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Admissions Director job description and responsibilities
A director of admissions may share job duties with the admissions department staff, and other school administrators.
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The daily duties of a director of admissions will vary and are usually dependent on the academic calendar.
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These professionals may also be called directors of admissions or school admissions directors.
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The admissions base on their recommendations for admission upon a careful comparison of applications, and this may take considerable time.
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Admissions personnel carefully review the academic qualifications of each applicant to admit students who have the potential for further academic achievement and growth.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Admissions Director jobs
Be a strong moral role model and mentor.
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Make caring for others a priority and set high ethical expectations.
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Provide opportunities for children to practice caring and gratitude.
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Provide official transcripts of all colleges attended.
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Complete the Online Application.
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Step 3: View the best colleges and universities for Admissions Director.
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