PRIMARY RESPONSIBILITIES

• Develop proficiency and expertise in Trintech’s product suite to deliver first-rate training to customers, partners, and Trintechers. Attain/maintain knowledge necessary to be fluent in all products for which you create content, including the business purposes of each, how to use them, and best practices.
• Demonstrate expertise in learning principles and adult learning methodology to deliver training that achieves learning objectives. Work with departmental leadership to update existing standards, advocate for and define new standards, and establish best practices with learning principles and learning methodologies in mind. 
• Collaborate with Instructional Designers and Subject Matter Experts across the organization to validate new and evaluate existing course materials for a diverse group of users at a variety of technical proficiency levels. This is an iterative process to establish and maintain engaging learning activities that can include reviewing/revising course materials for effective delivery and messaging, communication of proper application of accounting concepts, adding/editing course exercises that reinforce key learning objectives, and updating training environments.
• Build a cross-departmental network of Subject Matter Experts to consult with for content development, fostering an enthusiastic, iterative, and collaborative partnership.
• Develop and maintain training content, including course descriptions, course outlines, learning objectives, content, exercises, exams, and training guides, consistent with departmental standards.
• Develop and maintain eLearning and video content consistent with departmental standards. Employ creative design skills to create supporting interactive materials and media.
• Serve as the liaison to specific learning communities, such as partners, to design, build, and implement training programs to meet the requirements for each learning community. Assist in promoting training to drive adoption for specific learning communities.
• Demonstrate a commitment to leadership by mentoring junior level team members in building instructional design skills through a commitment to departmental standards and industry best practices. Assist junior level team members in developing knowledge of learning principles and adult learning methodologies.
• Deliver in-depth and interactive technical training to users in various learning settings, which includes multi-day classroom training, multi-day virtual training, and webinars, as needed.
• Execute interactive virtual training using Zoom, WebEx, or similar platforms, as needed.
• Upload and manage content within the Success Centers and LMS, as needed.
• Provide support for training operations, as needed.
• Provide support for Success Center and LMS, as needed.
• Perform other duties as assigned.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• BA/BS in Accounting, Education or equivalent combination of education and experience. Experience in Accounting is highly favorable.
• 5 years of experience developing training content for internal/external training.
• 5 years of experience and career development in technical learning.
• 5 years of experience delivering online training through an LMS, including eLearning, videos, and other learning methods. Experience with financial software is highly favorable.
• 2 years of experience delivering software training in a classroom setting or virtual setting.
• Proficient in adult learning theory, instructional design, and learning evaluation methodologies.
• Excellent training, presentation, facilitation, research, and analytical skills.
• Excellent interpersonal skills in face-to-face and virtual settings to create an environment conducive to learning for diverse participants.
• Excellent written and oral communication skills.
• Organized and detail oriented.
• Proficient in Microsoft Office Suite, specifically PowerPoint and Word.
• Experience using Zoom, WebEx, or similar platforms to facilitate virtual training and webinars. This is highly favorable.
• Ability to manage multiple assignments simultaneously.
• Ability to quickly adopt knowledge of new technology and software. Experience with Trintech products is highly favorable.
• Strong working knowledge of design platforms such as Articulate, Captivate, Camtasia or similar platforms is a plus.
• Some working knowledge of Salesforce is a plus.
• Strong working knowledge of LMS platforms is a plus.

CHARACTERISTICS OF AN IDEAL CANDIDATE

• You possess a strong customer-centric mindset.
• You possess a strong customer service orientation.
• You are passionate about instructional design, training, and learning and development.
• You are passionate about and enjoy delivering training in classroom and virtual settings.
• You enjoy connecting with learners and creating an environment conducive to learning.
• You enjoy collaborating with a diverse group of learning professionals across the organization.
• You have a deep understanding of user features within software applications and can easily demonstrate these features with minimal preparation.
• You enjoy the challenge of learning complex software and teaching it to others.
• You are a resourceful and active learner and continually demonstrate that ability and drive.
• You have a general understanding of how Trintech products are implemented in client organizations.
• You work well as part of a team in addition to working independently.
• You can provide the user perspective for new software features being designed.
• You escalate as needed ensuring your manager is aware of any risks and challenges.
• You follow through on promises and meet deadlines.
• You are a good coach to all and are coachable.
• You take ownership of your projects and empower yourself to improve on any processes that can be re-evaluated through active problem-solving.
• You are open and honest with communication.

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