CFSA is looking for analysts to support the implementation of a new child welfare information system. The selected individuals will be part of a team that will work closely with social workers, and software engineers to develop scenarios to test the new system. The analysts will be trained in business operations and Microsoft Dynamics customer relation management solution. The analysts will plan activities, follow-up, schedule meetings, conduct testing, document results, address blockers and raise concerns. The person would support development of the knowledge of our agency, and the common causes of data quality issues. This position will need to in the CFSA location minimally 4-days a week.

Responsibilities:
Conducts regular and comprehensive testing; analyzes, provides, and communicates the recommendations to improve the Child Welfare Information System business operations and improve application efficiency; and develops testing manual including detailed processes and steps.
Analyzes, evaluates, and recommends course of actions to improve the efficiency of program or system operations.
Analyses policies and procedures for work functions, determines what needs to be tested, and develops step by step testing process that will be carried out by self and/or others.
Reviews the requirements and user feedback from business users to determine best testing scenarios and parameters.
Works closely with end users to design and support the development of automated testing processes to ensure high-quality application delivery for business users.
Develops data by entering client information, investigation results, and case information to be used for testing software applications and interfaces.
Communicates through Microsoft Word, Excel and/or other tools the results of running the tests and recommends changes to improve application efficiency.
Creates and maintains online requirements, testing scenarios, and develops reports indicating result of tests.
Collaborates on problem resolutions, team decisions, and project planning.
Participates in innovation (i.e., Research and Development or its equivalent) lab to prototype and build minimum viable products/services, promote customer friendly technology services, and build resource capacity.
Execute all the test case and report defects, define severity, and priority for each defect
Proactively performs end to end testing to ensure that the updated systems and software are operating at the optimal level and as planned.
Creates internal user guides for publishing on help platform. Maintains documentation and runbooks as features and tools change.
Collects feedback from users and internal partners about how to improve training materials or methods to achieve the optimal results.

Minimum Education/Certification Requirements:
Bachelor s degree in IT or related field or equivalent experience