211 Customer Service Associate Jobs in Nashville, TN
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Trojan Battery is Hiring a Customer Service Associate Near Nashville, TN
We're committed to bringing passion and customer focus to the business.Position OverviewThe Associate, Customer Service is responsible for ensuring that all customer requests and requirements are met and responded to professionally and in a timely manner. This position assures that external and internal customers receive efficient and courteous service by administering, coordinating and controlling specific customer programs and processes within the framework of established company policies, ISO procedures and work instructions.
Area of FocusEnsure all customer service requests are met. Administer customer programs and processes within established company policies, ISO procedure and work instructions.
Responsibilities
- Responsible for receiving, retrieving and processing purchase orders and customer forecasts in the order entry system as designated
- Provides timely and accurate information to external and internal customers regarding order status, inventory, quotations, post-shipment status and other issues by conferring with the appropriate department, such as Materials & Warehouse personnel
- Responds to order related questions, such as confirmations, pricing, order status, etc., within 24 hours of order receipt, not to exceed 48 hours
- Resolves scheduling conflicts with appropriate department or freight forwarders to meet customer needs. Assists in selling slow moving and/ or ”blem” inventory
- Communicates with internal cross-functional personnel at all levels of the organization to meet and exceed customer's expectations
- Keeps manager informed of issues and improvement opportunities
- Manages complex situations for domestic and export customer accounts (last minute changes, freight forwarder & credit coordination, etc.).
- Works closely with appropriate departments to resolve credits, returns, customer complaints, and invoice issues.
- Maintains customer files, profiles, and all records of order activity
- Works with Sales Representatives and/or other departments to resolve customer order and related issues
- Displays a positive attitude to ensure customer satisfaction
- Reports data inaccuracies and customer problems to manager immediately
- Prepares memos, correspondence, reports and other documents
- Follows quality system procedures
- A High School Diploma required – 2-year college degree preferred
- Minimum of 2 to 4 years of experience working in a Customer Service/Inside Sales role.
- Experience working in a Customer Service/Inside Sales role with a multi-site distribution and/or manufacturing company required. Distribution experience and an export or import background preferred.
- Good written and verbal communication skills are essential
- Excellent telephone skills: position communicates with many individuals, both internally and externally
- Must have the demeanor and temperance to work effectively in a customer service and fast-paced environment
- Must work well in a team environment
- Must possess effective problem-solving skills, exceptional organizational and multi-tasking abilities
- Excellent decision-making skills and ability to perform complicated tasks, attention to detail
- Excellent PC and working knowledge of order fulfillment/Enterprise Resource Planning systems (ERP) is preferred
- Export/Import logistics and battery knowledge a plus
- Basic knowledge of Microsoft Applications, especially Word and Excel
Job Summary
Full Time
Durable Manufacturing
$41k-51k (estimate)
04/26/2024
08/16/2024
trojanbattery.com
SANTA FE SPRINGS, CA
500 - 1,000
1925
ARMAND LAUZON
$200M - $500M
Durable Manufacturing
Related Companies
About Trojan Battery
Founded in 1925 by co-founders George Godber and Carl Speer, Trojan Battery Company is the worlds leading manufacturer of deep-cycle batteries. From deep-cycle flooded batteries to deep-cycle AGM and gel batteries, Trojan has shaped the world of deep-cycle battery technology with almost 95 years of battery manufacturing experience. With the invention of the golf car battery for the Autoette vehicle in 1952, Trojan pioneered the development of deep-cycle battery technology for the golf industry; successfully introducing mobilization to the game of golf. For Trojan, this began a legacy of leader...ship and innovation that prevails today in the global, deep-cycle markets spanning applications for golf, renewable energy, transportation, floor machines, aerial work platforms, marine and recreational vehicles. Trojans operations include ISO 9001:2008 certified manufacturing plants in California and Georgia, two advanced research and development centers dedicated exclusively to deep-cycle battery technologies and international offices located in Europe, UAE and Asia. Trojan is a proud member of the Battery Council International (BCI) and a technical research partner with the Bulgarian Academy of Sciences.
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The job skills required for Customer Service Associate include Customer Service, Problem Solving, Scheduling, Customer Satisfaction, Attention to Detail, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
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Ability to professionally attend to the needs of customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
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Step 3: View the best colleges and universities for Customer Service Associate.
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