Florida Memorial University (FMU) Internship Opportunity

Internship Opportunity:

Guest Services Agent

Supervising Department:

Ground Operations

Target Program at FMU:

Those individuals currently on the pathway to a degree in the Aviation Program.

Role Description:

Guest Services

· Provide exceptional customer services as the first face of the organization.

· Gate check-in, greeting, handling VIPs, providing special guest assistance.

· Ability to comfortably and frequently lift/move 50 pounds of baggage/cargo.

· Frequent bending, stretching, push/pulling, stacking, kneeling.

· Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, and baggage and cargo routing labels.

Value of the Opportunity:

· Gain real-world experience in the chosen field.

· Establish a relationship with a potential employer.

· Acquire skills in and understanding of luxury level customer service.

· Successful evaluation of performance at the Ninety (90) Day milestone, from both Tropic Ocean Airways and a representative faculty member at FMU, may lead to a conditional job offer.

· Upon graduation from the FMU Aviation Program the graduate will transition to full-time employment with Tropic Ocean Airways, and accumulated experience will translate to a higher pay rate to respect that tenure.