Product and Customer Support Manager, Mesquite, Texas

Duties and Responsibilities:

• Oversee the analysis and concise reporting of customer data.
• Direct the development of supplemental content for components and accessories via the Product Support team.
• Supervise the generation and maintenance of illustrated parts lists along with their associated service components and kits.
• Administer service parts price files tailored to specific customers or channels.
• Utilize daily reports on parts and accessory sales to facilitate prompt customer shipments.

Qualifications:

• 5 years of supervisory experience in product support, with contact center experience,

working with a manufacturer.

• Proven ability to analyze data and implement process improvement initiatives.

Education:

A bachelor's degree in business management is preferred but will consider the equivalent

combination of education and experience.