14 Hotel Front Desk Agent Jobs in Midland, TX
Tru by Hilton is Hiring a Hotel Front Desk Agent Near Midland, TX
We are hiring our front desk team for here at the Tru by Hilton in Midland,TX!!
Primarily evening shifts. 3 PM- 11 PM
Full Job Description
SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greets, checks in, and assigns rooms to guests
- Promptly and effectively deals with guest requests and complaints
- Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
- Assists sales and marketing efforts as directed by General Manager
- Handles confidential information with high integrity
- Maintains accurate cash, accounting, and reservation records
- Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
- Answers guest inquiries about area attractions, hotel services, directions or reservations
- Conducts wake up calls as requested
- Records pertinent guest information and issues in log book for opening managers review
- Keeps communal areas and lobby clean
- Assists breakfast hosts in replenishing food or supplies and cleaning as directed
- Assists with laundry as directed
- Follows company policies and procedures
- Other duties as assigned by supervisor or management
QUALIFICATIONS :
Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience. Hilton OnQ experience preferred.
Working Conditions:
- Will be required to work nights, weekends, and holidays.
- Will be required to work in a fast-paced environment.
Job Types: Full-time, Part-time
Pay: $12.50 - $13.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel Experience: 1 year (Required)
- Customer Service: 1 year (Required)
Work Location: In person
Job Summary
Part Time | Full Time
Accommodations
$25k-33k (estimate)
10/28/2023
10/15/2024
tru3.hilton.com
FAYETTEVILLE, NC
25 - 50
ASHLEY ALEXANDER
<$5M
Accommodations
Related Companies
The job skills required for Hotel Front Desk Agent include Customer Service, Guest Service, Credit Card, Laundry, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk Agent. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk Agent job description and responsibilities
Front desk agents also need to email guests reservation confirmations and notices when rooms are ready.
01/10/2022: Wilmington, NC
Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.
01/03/2022: New Britain, CT
They are ready to greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Billings, MT
They are responsible for ensuring that every single guest has an enjoyable experience at the hotel.
03/05/2022: Clearwater, FL
The front desk agent has a relatable personality and a great desire to work with people.
01/07/2022: Pine Bluff, AR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Agent jobs
A front-desk agent should be smiling at the time.
03/09/2022: Sioux City, IA
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
12/20/2021: Minneapolis, MN
The hard or technical front desk agent skills represent the unique competencies and abilities of the guest service representative.
01/21/2022: Minneapolis, MN
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
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Ability to work varying schedules to reflect the business needs of the hotel.
01/01/2022: San Jose, CA
Step 3: View the best colleges and universities for Hotel Front Desk Agent.
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