JOB DESCRIPTION E-Commerce Back Ground Is A Must

We sell on Ebay, Amazon, Walmart and Shopify

Manages and directs the activities of the department's reps who provide customer support. Responsible for ensuring resources are utilized efficiently, in accordance with Big Jeff’s objectives and in ways that consistently promote customer quality and satisfaction.

RESPONSIBILITIES/DUTIES

· Responsible for the development and motivation of assigned employees and ensuring they have the necessary tools and information.

· Provide management support to reps.

· Promote a supportive environment in which employees are encouraged to solve problems and address customer issues.

· Proactively solve problems and provide timely resolution to ensure minimal impact to customer and employee satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted

· Monitor, provide feedback, coach and counseling and document employee performance results.

· Identify team and individual training needs and develop plans for immediate and long-term performance improvements.

· Ensure the organization's core values are continually reinforced.

· Develops and/or implement appropriate methods, practices, policies, procedures, and change processes keeping employees informed of changes.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• How computer literate are you?
• How many words per minute can you type?
• Have your worked with Ebay Amazon Walmart or website sales?
• What experience do you have with e-commerce and what platforms

Experience:

• QuickBooks: 2 years (Preferred)
• Supervising Leadership: 2 years (Required)
• Microsoft Excel: 2 years (Required)

Work Location: In person