MUST call for phone screen to be considered Chris at 281-817-4329
$16.00 - $17.50 per hour
Permanent Assignment
we are looking to find a Driver Support Representatives to manage key aspects of the day-to-day transit operations.
In this role, you will be the go-to person for live troubleshooting decisions, and you will collaborate with operations, support, and product optimization teams to help plan and improve your client services. You will also help with many other types of tickets and tasks based on business needs.
We're looking for candidates who are strong communicators with excellent active listening and collaborating skills. You're a team player that thrives in fast-paced environments and has a solution-oriented mindset.
 

Requirements

• 2 years customer/tech support, specifically focused on troubleshooting/problem-solving
• Prior experience improving processes/workflows to improve support operations (e.g. automating tasks, streamlining complaint processes, etc.)
• Ability to prioritize operational issues relating to drivers, riders and colleagues
• Identify/resonate with the following traits/skills:
  • Thriving in fast-paced environments, being able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
  • Being proactive; you're able to think ahead and anticipate to prevent problems before they start
  • Being an empathetic and effective communicator, excelling at active listening and collaboration
  • Being comfortable with ambiguity, consistently making thoughtful choices between imperfect options
  • Maintaining a solution-oriented mindset.
  • Being observant and keen to improve.
  • Being an exceptional team player:
• Experience with Salesforce is preferred

Benefits: 

• Employer-subsidized health, vision, and dental insurance
• Employer-subsidized life insurance
• Employer-subsidized short and long-term disability insurance
• A generous paid-time-off package
• Pre-tax commuter and healthcare spending
• 401K (optional)