101 Technical Support Engineer Jobs in Atlanta, GA
True Anthem is Hiring a Technical Support Engineer Near Atlanta, GA
Technical Support Engineer
True Anthem provides data-driven social publishing to some of the world's most prominent media companies including Reuters, Bell Media, ABC, American City Business Journals, and Dotdash Meredith, among others. Our solution leverages big data analytics and viral prediction to identify and distribute trending content in real time across the social web. Investors in True Anthem include CrunchFund, CoreVentures, and others.
This is a unique opportunity to join a fast-growing company on the ground floor. The right candidate will be instrumental in providing value to our clients and shaping the direction of our product and business.
As a member of the Customer Success team, you'll be assisting in the onboarding of new clients, providing quality assurance and diagnosis of technical issues and sustaining and optimizing the performance of our customers. This role requires experience working with external technical stakeholders and internal developers to create a seamless integration experience for our customers.
Responsibilities:
- Lead technical configuration and onboarding of customers
- Provide Level 1 and Level 2 customer and technical support
- Debug complex issues not only within our own codebase but also with the many technologies employed by our customers
- Develop new features and functionality within our internal tools
- Collaborate closely within engineering and with sales and account teams
- Provide feedback regarding customer conversations, ideas, and concerns to our product and development teams
- Provide rotating weekend on-call coverage
- At least 2 years minimum experience in a technical role
- Experience with several scripting/programming languages and version control systems
- Excellent communication, critical thinking, analytical and presentation skills
- Ability to present technical ideas and high-level concepts to team members with varying degrees of technical knowledge
- Experience with technology in our infrastructure that includes Google Cloud, Golang, React, Kubernetes, PostgreSQL, MongoDB, Apache Solr, Clickhouse
- Bachelor's degree in a technical field
Job Summary
Full Time
$67k-83k (estimate)
06/21/2024
07/10/2024
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
