Join Our Team as a Service Desk Technician!
Are you ready to be the frontline hero of IT support? Do you enjoy diving into tech challenges and making systems run seamlessly? If so, we want YOU as our next Service Desk Technician !
Work in office: 100%; Work from home: 0%
What You'll Do:

• Tech Setup Maestro: Install, configure, and set up workstations, printers, and all peripherals to ensure our team has the tools they need. Your expertise will keep our tech infrastructure running smoothly!
• Account Guru: Be the go-to person for user support, assisting with everything from troubleshooting network issues to setting up workstations and user accounts in Active Directory and Office 365.
• First-Line Responder: Provide first-level support via phone or email, offering clear and effective solutions to customer issues.

• Security and Connectivity: Apply your solid understanding of IT security and network protocols to resolve issues and enhance our systems. You'll be instrumental in keeping our digital environment safe and efficient.

• Problem Solver: Track, route, and redirect problems to the correct resources, ensuring swift resolution.
• Project Contributor: Take on specific projects as assigned, contributing your skills to various initiatives.
• IT Security Expert: Leverage your knowledge of IT security to protect our systems and data.

What You Bring:

• Detail-Driven Pro: You're organized, detail-oriented, and able to prioritize tasks effectively.
• Independent & Collaborative: You can work independently but also thrive in a team environment.
• Experienced Troubleshooter: With over 2 years of experience in a help desk or technical support role, you have a knack for resolving network issues and hardware problems.
• Certification Ready: A , Sec , or Network certification is a bonus, but your passion for IT is what sets you apart.
• Network Savvy: You understand network protocols like DNS, DHCP, HTTP, FTP, SSH, and SMTP, and can troubleshoot network adapter issues.
• Windows & Mac Pro: You've got experience with both Windows 10 and Apple workstations and can handle a variety of OS-related problems.
• Microsoft Office Whiz: Proficient in Microsoft O365 Applications (Word, Excel, PowerPoint, Outlook), you know these tools inside out.
• Innovative Thinker: Always on the lookout for new methods and principles to improve IT practices.

Your Qualifications:

• Educational Background: Associate degree in Information Technology, Computer Science, or a related field is preferred.
• Communication Ace: You have strong written and verbal communication skills, making technical jargon accessible.
• Documentation Guru: Experience with technical writing and process documentation is a plus.
• Proactive Learner: You're confident in self-teaching and finding solutions independently.

True Rx Health Strategist Benefits:

• Path to Wellness: Health, Vision, & Dental Insurance, Health Savings Account, and Wellness Incentives for a balanced life.
• Financial Fitness: 401k Matching and Employer-Provided Life Insurance to secure your future.
• Work-Life Harmony: Flex Time, Hybrid/Fully Remote Work, Paid Time Off, and 8 Paid Holidays for a well-rounded lifestyle.

Our Story:
We've been pharmacy innovators since the Wright Brothers took flight. For more than 120 years, we have been innovating pharmacy solutions and taking care of patients. True Rx Health Strategists is led by a fourth generation of pharmacists. We are family-owned and continue to provide caring service for clients and patients. Our team of pharmacists and strategists delivers proven programs that find maximum savings and minimum disruption by creating a benefits plan that fits the unique needs of clients and patients. Learn more about us here.
Our Mission:
True Rx Health Strategists cultivates health, integrity, innovation, and care to transcend pharmacy benefit solutions for employers and patients.
Learn more about our remarkable team members.
Our Promise:
As a pharmacist-led company, True Rx Health Strategists has an oath to treat members as patients. With our experience as health care providers, we protect companies against waste in health care spending and work hard to improve the health of employees every day. We get to improve lives by treating employees as our patients. Here are a few words from one of those lives.
True Rx Health Strategists hires equally for culture fit and technical skills and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility, and being around other rock star team members.

True Rx Health Strategists is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.