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The Store Manager is responsible for the day-to-day store operations. This includes hiring, training, and scheduling team members. As the leader of the team, the store manager is responsible for giving direction, setting goals, and providing feedback. The Store Manager is responsible for ensuring that the store is running smoothly. This includes proper staffing levels, inventory management, controllables including labor and cash/inventory shortages, and timely reporting of all maintenance issues. A True North Store Manager is a leader, effective communicator, problem solver, and guest service focused.
Principle Responsibilities:
Ensure that each guest receives outstanding service by providing a welcoming and friendly environment which includes greeting and thanking every guest and ensuring all staff to do the same.
Fosters an environment of respect, teamwork, and guest service.
Actively recruit team members including Cashiers, Shift Managers, and Assistant Store Managers, using the tools and training provided by True North.
Train and continue to develop team members. Direct and monitor training activities of store personnel.
Ensure compliance with all policies and procedures through consistent communication with team members including daily information and monthly store meetings.
Evaluate and address employee performance issues.
Resolve guest complaints in a timely and professional manner.
Ensure that all merchandise is in stock, properly displayed per plan-o-gram, and correctly priced at all times.
Review DVR system to monitor store activity and ensure that transactions are taking place in the proper manner.
Respond quickly to all emergencies for the safety and security of guests and team members and notify the appropriate individuals.
Ensure that all store reports and paperwork are completed in a timely fashion.
Provide support and coverage to the store as needed, occasionally beyond regularly scheduled work times.
Essential Skills and Requirements:
Ability to effectively supervise, train and motivate others
Communicate clearly and professionally with team members and guests.
React calmly in the event of an emergency situation.
Read, count, and write to accurately manage store operations.
Take responsibility for transport of bank deposit
Work in cold conditions for long periods of time while stocking and cleaning the cooler.
Move or handle merchandise throughout the store generally weighing 25 pounds; occasionally lift up to 50 pounds.
Stand for extended periods of time, up to 8 hours.
Ability to work flexible schedule, primarily opposite of the Assistant Store Manager, which may include first, second and occasionally third shift.
Minimum Qualifications:
Must possess and maintain a valid Drivers License.
Must have a High School Diploma or equivalent.
Must possess and maintain a vehicle (in order to complete banking)
Previous experience supervising others is preferred
Must be available to work a minimum of 45 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call.
Brand: truenorthFull Time
Business Services
$62k-96k (estimate)
09/09/2024
11/08/2024
truenorth.pr
GUAYNABO, PR
25 - 50
2001
CARLOS FERNANDEZ
$5M - $10M
Business Services
Truenorth Corporation is a world-class Business and Technology Transformation firm. We serve private enterprise and government in their efforts to enhance or protect revenue and decrease costs with our creative and dynamic services methodologies and offerings. As a full service business and technology solutions provider, our three core competencies of Management, Software and Hardware sustain all our services offerings, each managed by a partner level executive with a team of principals and managers to create our clients desired business results. We typically serve large complex clients with t...ransformation projects that require a considerable amount of business acumen, with deep process and technology skills across multiple platforms and applications. Since our inception, we have sought to pursue our customer impact goals with tenacity and discipline. While other companies have abandoned the hallmarks of production, exchange and value, we have embraced these and carried them with us as our guiding principles. Our ability to quickly implement value added solutions that generate business results, our perspective to place our clients interests before our own, and our unwavering commitment to service and availability, have earned us the trust of some of the top enterprises in our chosen geographies.
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