Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Job Grade:

105

Please review the following job description:

Strong preference for individuals with English/Spanish language fluency as teammate will work with Spanish speaking clients. Hours will be 10:30 AM-7:30 PM with a hybrid work schedule per current Truist hybrid guidelines.
Independently review and process enterprise-wide, real time, high value domestic and international wire payments in accordance with federal regulations, Wire Policy, Standards and procedures.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Reconcile and balance enterprise wire activity processed through the Federal Reserve Bank and Clearing House Interbank Payments System at the end of the day. Meet scheduled system release time for mainframe application to support completion of the Bank's end of night processes. Communicate any FRB deadline extensions to Enterprise Scheduling as wire settlement will also be delayed.

2. Resolve various wire exception transactions (e.g. cancellations, deletions, reversals, returns) requiring manual disposition within the system to ensure appropriate codes are used for accurate client resolution in accordance with FRB, CHIPS and SWIFT requirements. Effectively communicate to external corporate clients and internal clients to include Treasury Services. 

3. Add, update, delete account profiles within the wire system REL database while ensuring all documents are complete and authorized in accordance to Wire Policy, Standards and procedures.

4. Follow strict authentication and verification processes in accordance with wire policy. Input wire payment instructions and initiates corrective action if needed.

5. Assist external and internal clients with questions related to wire transfers. Provide first level support to research wire issues. 

6. Identify and escalate complex issues/concerns to Treasury Services, senior staff or management in a timely manner. 

7. Follow security and operational control procedures for multiple wire transfer systems.

8. Perform client outreach to advise retail and commercial clients of incoming wire payments. 

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent related experience. 

2. Two years of related customer service experience 

3. Ability to understand complex technical concepts through training and self-study to include a thorough knowledge of accounting, data flow, mainframe/client service systems, and the various wire channels utilized by the Bank.

4. Analytical and problem solving skills

5. Flexible to work late without advanced notice. 

6. Excellent written, verbal communication and interpersonal skills. 

7. Demonstrate proficiency in basic computer applications, such as Microsoft Office software products as well as custom applications and systems. 

8. Ability to work and adapt in a fast-paced environment.

9. Ability to multi-task and produce error-free work in a deadline-driven environment.

10. Ability to accurately transcribe payment instructions from clients with demonstrated 10-key experience.

Preferred Qualifications:

1. College degree in relevant field or equivalent experience and training 

2. Money Transfer System (MTS) experience 

3. Wire Processing or other banking operations related experience 

4. Willing to assist during emergency events or inclement weather and may be asked to serve as a mission critical designated associate

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.