11 Customer Support Specialist - On-site (32837 near Florida Mall) Jobs in Orlando, FL
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Customer Support Specialist - On-site (32837 near Florida Mall)
$44k-56k (estimate)
Full Time
2 Weeks Ago
Truly Good Foods is Hiring a Customer Support Specialist - On-site (32837 near Florida Mall) Near Orlando, FL
Application Deadline: 13 September 2024
Department: Sales
Location: Orlando
Compensation: $18 - $20 / two weeks
DescriptionTruly Good Foods is a second-generation family owned business. We start by sourcing the highest quality ingredients and then create snacks and mixes bursting with the bold flavors you love. With more than 3,000 snacks in our product line, Tropical Foods is the ideal snack partner for your business. Tropical Foods has sales and distribution offices in Orlando, Atlanta, Washington DC, Dallas, Reno and Charlotte, NC.
Are you motivated, outgoing, and have excellent computer skills? If so, we have a great opportunity for you! We are offering hourly pay, benefits, sign on bonus, as well as a chance to earn more through our spiff and incentive programs.
In-office Hours: 8:00am - 5:00pm Monday- Friday.
Come join the TGF team!The Customer Support Specialist The Sales Support Specialist role is crucial in maintaining smooth sales operations, fostering positive customer interactions, and assisting the sales team in achieving the set KPI'S. This position requires a combination of excellent communication, organizational, and problem-solving skills to ensure customer satisfaction and contribute to the overall success of the company.
Start Bonus & Yearly BonusKey Responsibilities
Skills Knowledge And Expertise
Basic life Insurance equals to your annual salary paid by the company
Employee Assistance Program – paid by the company
PTO (Paid Time Off)
9 Paid Holidays per year
401-k Plan (eligible after 6 months of employment) with match
The opportunity to purchase additional voluntary insurance coverage for:Affordable healthcare (medical/dental/vision)
Opportunity to participate in the Health Savings Account (HSA) and Flexible Spending Account (FSA)
Dental
Vision
Additional Life Insurance
Long Term Disability Insurance
Prepaid Legal
Department: Sales
Location: Orlando
Compensation: $18 - $20 / two weeks
DescriptionTruly Good Foods is a second-generation family owned business. We start by sourcing the highest quality ingredients and then create snacks and mixes bursting with the bold flavors you love. With more than 3,000 snacks in our product line, Tropical Foods is the ideal snack partner for your business. Tropical Foods has sales and distribution offices in Orlando, Atlanta, Washington DC, Dallas, Reno and Charlotte, NC.
Are you motivated, outgoing, and have excellent computer skills? If so, we have a great opportunity for you! We are offering hourly pay, benefits, sign on bonus, as well as a chance to earn more through our spiff and incentive programs.
In-office Hours: 8:00am - 5:00pm Monday- Friday.
Come join the TGF team!The Customer Support Specialist The Sales Support Specialist role is crucial in maintaining smooth sales operations, fostering positive customer interactions, and assisting the sales team in achieving the set KPI'S. This position requires a combination of excellent communication, organizational, and problem-solving skills to ensure customer satisfaction and contribute to the overall success of the company.
Start Bonus & Yearly BonusKey Responsibilities
- Process EDI sales orders functions including purchase order acknowledgments, entry, and invoicing.
- Develop and maintain customer order guides as needed.
- Enter new customer data and other sales data for current or new customers to order via all EDI systems.
- Utilize our CRM system to streamline routine tasks. Such as sending automated follow-up emails after customer interaction based on predefined rules.
- Respond promptly and professionally to customer inquiries, providing product information, pricing information, and order status updates.
- Assist customers in placing orders, resolving issues, and addressing concerns, ensuring a positive and satisfying experience.
- Coordinate with various internal departments to ensure orders are fulfilled, shipped, and delivered on schedule.
- Develop a deep understanding of the company's products and services to effectively communicate their features and benefits to customers.
- Act as a liaison between customers, sales, and other internal departments to address and resolve any issues that arise during the sales process.
- Review and process credit memos. Process freight claims through the appropriate channels.
- Escalate complex issues to appropriate personnel when necessary.
- Identify opportunities to streamline and optimize sales processes for increased efficiency and customer satisfaction.
- Distributes invoices and follows-up on delinquent accounts.
- Track inventory and par levels and provide supply chain with sales needs.
- Collaborate with cross-functional teams to implement improvements and best practices.
- Assist in training new team members on procedures, tools, and systems.
- Adheres to company Policy and Procedures
- Performs duties as workload necessitates.
- Maintains a positive and respectful attitude.
- Communicates regularly with supervisor about department issues.
- Demonstrates flexible and efficient time management and ability to prioritize.
- Consistently reports to work on time, prepared to perform duties of position.
- Meets department productivity standards.
- May perform other duties as required.
- This job will have periodic access to confidential data including customer quotes, and product costs.
- This job follows standard practices and procedures, and is expected to accomplish work assignments with a limited amount of supervision.
- Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to read and understand English.
- Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
- Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Computer Skills: To perform this job successfully, an individual should have knowledge of the Microsoft Office Suite.
- High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience.
- The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
- Work is performed in in the field and disruptions occur frequently.
- The noise level in the work environment may vary.
- N/A
Skills Knowledge And Expertise
- Customer Service
- Inbound & Outbound calls
- Computer and typing skills
- Phone Etiquette
Basic life Insurance equals to your annual salary paid by the company
Employee Assistance Program – paid by the company
PTO (Paid Time Off)
9 Paid Holidays per year
401-k Plan (eligible after 6 months of employment) with match
The opportunity to purchase additional voluntary insurance coverage for:Affordable healthcare (medical/dental/vision)
Opportunity to participate in the Health Savings Account (HSA) and Flexible Spending Account (FSA)
Dental
Vision
Additional Life Insurance
Long Term Disability Insurance
Prepaid Legal
Job Summary
JOB TYPE
Full Time
SALARY
$44k-56k (estimate)
POST DATE
08/25/2024
EXPIRATION DATE
09/21/2024
WEBSITE
trulygoodfoods.com
HEADQUARTERS
Charlotte, IA
SIZE
<25
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