Location: **Trump National Doral - Miami** We will pay you $13.00 per hour and offer you an opportunity to earn up to an additional $12,000 annually in Upsell commission. We will also offer you a competitive benefits package which includes healthcare plans, dental, vision, company paid Short -Term and Long-Term disability, life insurance, a matching 4.5% 401K plan and many more property perks. Additionally, we offer an exclusive Associate/ Friends and Family Travel program. All of our associates are entitled to free on-site parking as well as golf. * Answers all reservations telephone calls and e-mails in a friendly manner, using clear English communication. When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information.

* Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.

* Use proper selling techniques and maintaining the utmost in professionalism while personalizing each call.

* Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs.

* Processes all group contracts from the Sales Department. Obtains data from various sources, including but not limited to faxes, electronic messages and handwritten lists. Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received. Follows up with Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system.

* Achieve or surpass all departmental standards in regards to shop scores, calls answered, call conversion.

* Maintains suite and VIP reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet guest needs.

* Regular attendance in conformance with the standards, which may be established by Trump National Doral and Spa from time to time, is essential to the successful performance of this position.

**SAFETY REQUIREMENTS:**

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. 1-2 years of Reservations, Front Office or Sales experience required.