Philanthropic Data and Systems Manager

Organization Summary

As the leading nonprofit, nonpartisan philanthropic partner of the National Park Service, Trust for the National Mall brings expertise, private funding and in-kind support to time-sensitive restoration and sustainability projects, mobilizes volunteers, and provides educational opportunities to ensure that the National Mall endures and evolves as a vibrant space for all. With over 36 million visits annually to the National Mall, combined with aging infrastructure and the need for better visitor amenities throughout the park, the Trust is helping the National Park Service tackle the more than $800 million needed for critical repairs and improvements.

The Trust is at an exciting time in our history as we gear up for the nation's 250th anniversary. We are a small but growing team and a fast-paced and dynamic environment. We offer competitive salaries, a comprehensive benefits package, and generous time off policies.

Brief Position Summary

The Philanthropic Data & Systems Manager plays a crucial role in supporting the Trust for the National Mall's philanthropic endeavors. This position works closely with the Senior Director of Philanthropic Operations to drive continuous improvement through the strategic use of data and technologies. With a focus on fundraising and membership activities, the Data & Systems Manager collaborates with other Philanthropy team members and cross-functionally with the Communications, Operations, and Program teams to champion organization-wide use of the Trust's philanthropic data and systems.

Salary Range is $65,000 - $80,000

Responsibilities

Data Management & Systems Administration

• Manage and optimize the Trust's philanthropic data ecosystem, including the current Salesforce NPSP instance (or future CRM system) and related applications.
• Perform day-to-day administration tasks such as data entry, data load, user management, workflow automation, integrations, and extensions to support operational needs.
• Oversee data quality and integrity across all philanthropic systems, establishing data hygiene practices, conducting data audits, and implementing data governance policies.
• Develop and maintain standard operating procedures (SOPs) for data management.
• Stay up to date on CRM technology trends and evaluate potential solutions for future system needs.

Data Analysis & Reporting

• Create reports and dashboards that provide valuable insights into fundraising performance, donor engagement, and campaign effectiveness.
• Automate and routinize standard reports while proactively analyzing data trends to identify actionable insights.
• Present data-driven recommendations to the Philanthropy Leadership Team to inform strategic decision-making.

Business Process Improvement

• Proactively identify opportunities to improve efficiency within the Trust's philanthropic operations.
• Partner with team members to gather requirements, analyze workflows, and identify areas for improvement.
• Conduct research and recommend solutions that leverage data and technology to streamline processes and enhance effectiveness.

Training & Support

• Serve as the subject matter expert for the Trust's philanthropic systems and data.
• Encourage adoption of and proficiency with our systems and data by creating and curating accessible training resources.
• Provide ongoing support to staff members and troubleshoot reported issues.

Strategic Execution

• Collaborate with Senior Director to execute the strategic vision for philanthropic data and systems.
• Translate strategies into project plans with actionable tasks and manage the implementation.
• Work cross-functionally to align processes and systems with philanthropic goals and priorities.
• Proactively communicate progress, challenges, risks and opportunities to Senior Director.
• Assist with overseeing the work of temporary and/or contract staff assigned to systems and data projects.

Other

• Actively participate in building organizational and team culture aligned with the Trust's values.
• Other duties as assigned.

Key Skills

• Aptitude and appetite for learning new technologies.
• A commitment to integrity and professional ethics in working with confidential donor information as this requires discretion, ethical awareness and strict compliance with privacy and security practices.
• Passion for and commitment to the Trust's mission and values.
• Familiarity with fundraising and donor engagement best practices is helpful but not required.
• Ability to execute within the constraints provided or work towards a mutually agreed upon approach.
• Ability to work independently and collaboratively in a fast-paced team environment and to form effective partnerships with colleagues.

Key Competencies

• Strong analytical and problem-solving abilities, with a focus on data accuracy and actionable insights.
• Excellent communication and teamwork skills, with the ability to effectively convey complex processes and data insights to non-technical stakeholders.
• Strong project management skills, with the ability to manage multiple tasks and projects simultaneously, are highly beneficial.

Education

• Some post-secondary education in information technology, business analytics, or related field is required; the appropriate level of education may vary depending on the extent and relevancy of professional experience, certifications, and other credentials.

Experience

• An understanding of relational database structures and proficiency with SQL are required.
• Prior experience working with CRM platforms and integration tools is required; proficiency with Salesforce or similar CRM and Zapier or similar integration tools is preferred.
• Proficiency with office productivity tools (Office 365 or Google Suite) is essential, with an emphasis on Outlook, SharePoint, Teams, Word, Excel, and PowerPoint.
• Experience with data governance, data quality assessment, and business process improvement is beneficial.
• Experience with data visualization tools (e.g., Tableau, Power BI) and marketing platforms (e.g., MailChimp) is beneficial.

Application Instructions

• Please submit a cover letter with your resume. Please visit our website at www.nationalmall.org for more information about the Trust.
• If you don't meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.
• We welcome you to inform us confidentiality if you require any special accommodations to be considered for employment at the Trust. Contact us at information@nationalmall.org to notify us of any needs related to completing the job application.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.