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SUMMARY :
The Customer Service Coordinator is responsible for handling inbound calls from existing customers regarding a variety of requests relating to the Bank’s products and services.
Using their product knowledge and customer service skills, Customer Service Coordinators resolve issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor and / or Trustco Bank’s Board of Directors.
REQUIRED EDUCATION / EXPERIENCE :
PREFERRED EDUCATION / EXPERIENCE :
Call center experience.
POSITION TYPE / EXPECTED HOURS :
This is a full-time position (40 hours per week). Work hours are scheduled around the following customer service hours :
Monday 8 : 00am 8 : 00pm
Tuesday 8 : 00am 8 : 00pm
Wednesday 8 : 00am 8 : 00pm
Friday 8 : 00am 8 : 00pm
Saturday 8 : 00am 5 : 00pm
Sunday Closed
TRAVEL : No travel.
No travel.
LANGUAGE SKILLS :
Must be able to speak, read, write, and understand the primary language(s) used in the workplace ; bilingual skills a plus.
Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures.
Ability to effectively present information and respond to questions from groups of managers and customers.
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.
OTHER DUTIES :
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Last updated : 2024-04-30
Full Time
Banking
$33k-42k (estimate)
05/02/2024
05/09/2024
trustcobank.com
BRADENTON, FL
500 - 1,000
1902
BRANDON GRUPKA
$200M - $500M
Banking
Trustco Bank has been the low cost provider of high quality products and services since opening for business in 1902 in the upstate town of Schenectady, New York. Throughout this time Trustco Bank has remained true to core banking principles and did not get caught up in any of the latest banking fads that have caused so many other banks to close their doors over the years. In 2002, the company began a large expansion, opening over 80 new branches in Central Florida, Massachusetts, downstate New York, New Jersey, and Vermont. Today, Trustco Bank has 148 branch locations, 53 of which are in the ...state of Florida. The Bank believes in old school, personal service and welcomes each customer by name as they enter the branch. Offering a wide variety of great deposit and loan products, the bank specializes in residential mortgage lending. As of December 31, 2019, Trustco Bank' s assets were $5.2 Billion. Trustco Bank has paid dividends to its shareholders for over 100 consecutive years, and has remained profitable throughout its history, including the recent financial crisis. In April 2018, S&P Global Intelligence rated Trustco Bank the 15th best performing savings bank in the country. Trustco Bank is traded on the NASDAQ under TRST. Trustco Bank is locally famous for its friendly, Home Town atmosphere. We believe that our employees make our reputation. We know that our employees are one of our greatest assets, and we think you'll agree after reading about the many benefits that we provide to our staff! Trustco Bank is committed to equal opportunity employment and affirmative action. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.
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The following is the career advancement route for Customer service coordinator positions, which can be used as a reference in future career path planning. As a Customer service coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service coordinator. You can explore the career advancement for a Customer service coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
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The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
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The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
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Deliver excellent customer service and lead by example.
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Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
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The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
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The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
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As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
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Step 3: View the best colleges and universities for Customer Service Coordinator.