Who we are:
Trusted Ally is a dynamic and innovative organization founded by two visionary entrepreneurs committed to driving positive change in home health care. As a mission-driven company, we prioritize innovation, integrity, and excellence in all aspects of our work.

Job Summary:
The Scheduling Coordinator is responsible for coordinating and maintaining the direct care staff scheduling for TAHC Home Care clients and staff.

Duties

• Understands and adheres to established TAHC Home Care policies and procedures.
• Develops, implements, and adjusts scheduling procedures to optimize agency, caregiver, and client needs.
• Creates and maintains up-to-date staff schedules via Google Spreadsheets, IGEA platform and other systems.
• Provides scheduling of staff for call outs, sick leave, vacation, long-term leave.
• Contacts care providers and clients regarding day-to-day changes.
• Contacts and schedules with staff contracting providers to fill any direct care coverage gaps.
• Maintains call–off report, monitoring caregiver call-offs and reasons.
• Manages and participates in scheduler on-call rotation list for scheduling needs outside of normal office hours.
• Identifies staffing needs based on optimal staff schedules and communicates needs to Human Resources.
• Identifies caregiver team challenges and communicates problem and proposed solutions to the Director of Nursing.
• Communicates with Billing Q/A team regarding changes in caregiver schedules, as appropriate.
• Deletes/reschedules IGEA visits and maintains coherence between IGEA visits and google schedules.
• Posts alternate pay agreements to the appropriate channel.
• Implements missed visits procedures.
• Reports known hospitalizations that affect schedules to DON, Billing Q/A, and other appropriate staff; adjusts schedules accordingly.
• Schedules in advance, Reauthorization Nursing visits in IGEA within 15 days from the end of each 60-day IGEA certification period.
• Tracks, and provides caregiver instructions, on Reauthorization visits that will require Lead RN/Case Manager to visit physician’s office with patient for DOL Reauthorization.
• Monitors caregiver hours worked by week and minimizes scheduling shifts that put caregivers into Overtime pay.

Requirements

• H.S. Diploma or GED.
• Prior scheduling experience preferred.
• Home Care experience preferred.
• Computer skills including but not limited to MS Office Suite, Google Office Suite and Scheduling program.
• Interpersonal, organizational and communication skills.
• Excellent organizational and time management skills.
• Self-Starter able to work effectively and efficiently in a remote capacity.
• Brings a proactive, goal-driven focus to the role, identifying issues and solutions as early as possible to scale scheduling procedures for agency growth.

Additional Information:

• Hybrid schedule with in-office requirements.

• Comprehensive benefits package, including health insurance and matching retirement options.

• Competitive salary $50,000 commensurate with experience

• Opportunities for professional development and growth within the organization.

• Dynamic and supportive work environment with passionate colleagues.

• The chance to make a meaningful impact by supporting mission-driven entrepreneurs in their endeavors.

Application Process:
If you are a proactive and organized individual who thrives in a dynamic environment and enjoys optimizing the lives of driven entrepreneurs, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team.