WHO WE ARE & WHAT WE DO

Truvani is a health and wellness brand that has one clear mission: create products with CLEAN ingredients that people use in their daily lives.

Many companies claim it. We actually mean it.

Our co-founder Vani Hari, better known as The Food Babe, started out as an activist who wanted to hold big companies accountable for what they put into their products. And she made tremendous progress with the help of her online following dubbed "The Food Babe Army."

But after years of fighting, she realized that the only way to make a truly lasting change in the food system is to compete with these big companies head-to-head.

So, she launched Truvani. We are a fast paced, high-growth health and wellness company that is looking to work with talented, ambitious people who want to create the best health and wellness products.

ABOUT THE POSITION

Truvani is looking for a passionate Wholesale Service Representative to join our team. We believe in putting people over profits. As a Wholesale Service Representative, you’ll be a crucial part of that mission by taking care of key retail accounts, ensuring the customers’ inquiries are handled quickly and accurately.

JOB DESCRIPTION & RESPONSIBILITIES

• Answer questions and educate customers about Truvani products and values.
• Managing inbound wholesale requests and organizing in CRM.
• Order entry, preparing invoices, and tracking shipments.
• Promotional tracking for participating accounts.
• Help resolve customer billing issues by investigating efficiently & accurately.
• Following up on unpaid invoices ensuring valid credit cards on file.
• Multitask incoming calls and tickets (following up with customers, providing feedback, and seeing problems through to resolution / escalating unresolved issues if necessary).
• Communicate with other Truvani team members as well as customers via slack, email, phone, and text in a respectful helpful manner at all times.