1 Remote Call Center Rep - Starting July 29, 2024 Job in Cleveland, OH
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Remote Call Center Rep - Starting July 29, 2024
$39k-50k (estimate)
Full Time
6 Days Ago
TSI - Transworld System, Inc is Hiring a Remote Remote Call Center Rep - Starting July 29, 2024
Please Note After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.Work Location This is a remote/work from home position.
Compensation $16.00/hour
Paid Training Start Date July 29, 2024
Training Hours Monday thru Friday 9am - 530pm CST
Hours of Operation (following training) Monday thru Friday 9am - 530pm CST
Why should you consider TSI-CXBPO (part of TSI family of companies)?
TSISP
USD $16.00 - USD $16.00 /Hr.
Compensation $16.00/hour
Paid Training Start Date July 29, 2024
Training Hours Monday thru Friday 9am - 530pm CST
Hours of Operation (following training) Monday thru Friday 9am - 530pm CST
- Please note During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
- Responsible for responding to daily customer requests, inquiries, and issues through various types of correspondence.
- Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
- Dependent upon position, identify root cause of issues and concerns, determine resolution, and refer to company Management.
- Dependent upon position, maintain and organize all pertinent back up information to substantiate payment postings as necessary.
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
- Knowledge, understanding, and compliance with company policies and procedures.
- Follow up in a timely manner to ensure customer satisfaction.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management.
- High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
- Previous call center/customer service experience required.
- Exhibit strong attention to detail.
- Good mathematical and analytical skills required.
- Ability to maintain the highest level of confidentiality.
- Proficient personal computer skills, including Microsoft Office.
- Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team fostered environment.
- Ability to work in a multi-tasked environment.
- Ability to prioritize and organize work.
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results 25 mbps download, 20 mbps upload
- Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
TSISP
USD $16.00 - USD $16.00 /Hr.
Job Summary
JOB TYPE
Full Time
SALARY
$39k-50k (estimate)
POST DATE
06/23/2024
EXPIRATION DATE
07/19/2024
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