356 Operations (Ops) Team Lead Jobs in Boston, MA
TSMG is Hiring an Operations (Ops) Team Lead Near Boston, MA
Primary Responsibilities:
- Manage team of Data Collection Driving Operations field resources
- Drives day-to-day operations following standard operating procedures
- Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors
- Conduct periodic reviews with teams and Program Managers
- Facilitate teams meetings to disseminate relevant information to the Team
- Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed
- Provide Subject Matter Expert (SME) advice on regional issues and concerns
- Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations
- Participate in weekly and monthly business review meetings with internal and external stakeholder
- Assist in gathering and analyzing reporting details
- Provide status reports (weekly, monthly, etc.) as required
- Support with special projects; Invoice verification, and reporting metrics as needed
- Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs
- Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization
- Assist in adherence to quality, safety and financial controls
- Identify and monitor performance trends and take necessary corrective actions to meet
- SLA targets and ensure customer satisfaction.
- Provide insight, guidance, Continual Service Improvement and Service Assurance support
- Assist in driving service improvement programs and initiatives
- Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions.
- Escalate issues (performance/functional) to management team as needed
- Additional duties as defined
- Experience as a people manager, and/or operations lead
- Strong written and verbal communication skills
- Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues
- Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)
- Self-motivated with a proven track record
- Team player and willing to assist when and where needed
- Ability to analyze data and establish measurable action plans to improve performance
- Ability to travel
- Bachelor's Degree or equivalent experience
- Field surveying program specific knowledge
Please apply and let's meet!
Job Summary
Full Time
$101k-126k (estimate)
06/25/2024
07/13/2024
The following is the career advancement route for Operations (Ops) Team Lead positions, which can be used as a reference in future career path planning. As an Operations (Ops) Team Lead, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations (Ops) Team Lead. You can explore the career advancement for an Operations (Ops) Team Lead below and select your interested title to get hiring information.
If you are interested in becoming an Operations Team Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Team Lead for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Operations Team Lead job description and responsibilities
Operations Team leads basically deliver messages from higher up on the ladder.
05/03/2022: Miami, FL
The leader plays the role of a supervisor and evaluates every aspect of work done by the operations team and certifies productions before they are taken for use by clients to avoid complaints.
03/20/2022: Asheville, NC
A Operations Team Leader oversees a group of employees and motivates them to do their job efficiently.
04/14/2022: Fargo, ND
Maintain clear and accurate operations documents and procedures for reference purposes.
04/28/2022: Saint Cloud, MN
Facilitates processes to establish programmatic objectives and workplans serving the operations of the department.
03/07/2022: Portsmouth, NH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Operations Team Lead jobs
A good operations team leader addresses differences and conflicts among workers as they arise.
02/10/2022: Beaumont, TX
As a Operations Team Lead you must have the ability to work with multiple technical support teams, vendors and various telecom service providers.
05/06/2022: San Bernardino, CA
Have strong managerial ability to lead a team to success.
04/29/2022: Sioux Falls, SD
Having solid experience with activities such as supply chain, quality, and operations would give you advantage for this role.
04/27/2022: Monterey, CA
Outstanding operations team leads are accountable, trustworthy, and able to build lasting relationships with their teams.
03/30/2022: Pensacola, FL
Step 3: View the best colleges and universities for Operations Team Lead.
