Location: Tampa, FL

Contract: 6 Months

Hybrid: 3 days on-site

Sr. Application Support Analyst:

-Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function.

-Integrates subject matter and industry expertise within a defined area.

-Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.

-Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.

-Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.

-Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.

-Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Perform technical operational tasks on routine basis within OLA.

• Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.

• Monitoring and recover all processes.

• Maintain environment stabilities

• Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.

• Collect environment improvement points and provide a plan to Development team and application owners.

• Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentations

• Provide knowledge and support training for new team members

• Develop support-script and simplify-issue-investigation scripts

• Take lead on new implementations and rollouts

Qualifications:

• 4 years of experience in application development and/or Application support

• 3 years in Ab Initio and Database related projects

• 3 years with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like App Dynamic

• Knowledge on IT service process ITIL and have mindset of DevOps

• Knowledge on Abinitio, Hadoop and shell scripting is preferred

• Knowledge on Finance accounting domain

• Strong oral and written communication skills.

• Attention to detail troubleshooting Log analysis skills though out application components

• Willing to work flexible hours.

Education:

Degree in Computer Engineering, or equivalent experience