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Position Summary - Branch Teller
Process a variety of transactions and provide information for members and non-members. Accurately and efficiently assist with member requirements while assuring a positive experience for each member. Perform duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act.
Essential Functions and Responsibilities
60% Process member transactions demonstrating efficiency and good utilization of time in order to assist as many members as possible without negatively impacting the quality of the transaction. Responsible for balancing cash drawer regularly to ensure accuracy in all teller transactions and making supervisor aware of any needs (supplies, concerns, etc.) to avoid delays in processing.
25% Contribute to the achievement of cross-sell goals by building trusting relationships with members, staying informed on current products, services, and promotions and by utilizing Touche Customer Relationship Management (CRM) to help determine member needs and refer appropriate services.
15% Build caring relationships and earn the trust of TTCU members by providing accurate, thorough answers to member questions via phone, call queues and/or member facing, utilizing various resources including handouts, peers, and supervisors.
Minimum Qualifications
Educational Requirements
High School Diploma or GED required.
Certificates/Licenses
Must have and maintain a valid driver's license.
Experience
Six months experience with cash-handling and direct customer contact
Position Competencies
Collaborates: Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback; communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.
Effective Communication: Utilizes a variety of communication modalities effectively and appropriately across multiple channels.
Functional Expertise: Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
Member Focus: Builds and maintains collaborative relationships with internal and external members which result in member satisfaction with both the process and the outcome.
Resilient: Maintains composure under pressure; handles difficult situations effectively, maintains a positive attitude despite adversity; uses adversity as a learning opportunity.
Self-Motivated: Proactively takes the initiative to accomplish necessary tasks and seize new and often times challenging opportunities.
Additional Requirements
Job Knowledge
Basic knowledge with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Teams, and Outlook)
Ability to navigate the Internet using Internet Browser.
Ability to learn proprietary computer software such as Keystone, OnBase, Touche, and Concur.
Interpersonal Skills
Intermediate written and verbal communication skills are required to effectively interact with members regarding financial transactions which may involve problem resolution and offer educational information regarding products and services. Ability to work with confidential information and maintain confidentiality at all times. Ability to create an atmosphere which promotes TTCUs Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic and professional demeanor while providing extraordinary service to members and fostering teamwork among employees.
Working Conditions
Routinely perform work indoors in climate-controlled shared work area with a moderate level of noise Must be able to perform job functions either independently or under supervision and work effectively on own. Must be able to plan their own work activities as well as take direction. Must be able to read and carry out various complicated written and oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Full Time
Banking
$31k-38k (estimate)
03/31/2023
10/20/2024
ttcu.com
JENKS, OK
100 - 200
1934
LOREN ARMSTRONG
$50M - $200M
Banking
Established in 1934, TTCU Federal Credit Union is a $2.1 billion financial institution with a full complement of depository, lending and financial advisory services. TTCU is the second-largest credit union in Oklahoma with 18 branch locations. You may be one of over almost a million people in Oklahoma eligible to join TTCU. The membership of TTCU is over 135,000 strong and made up of teachers, school faculty, administrators, staff, students and over 600 select employee groups. For complete membership eligibility and information, please visit www.ttcu.com or call (918) 749-TTCU (8828).
The job skills required for Branch Teller include Customer Service, Cash Handling, Commitment, Effective Communication, Confidentiality, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Branch Teller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Branch Teller. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Branch Teller positions, which can be used as a reference in future career path planning. As a Branch Teller, it can be promoted into senior positions as a Teller III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Branch Teller. You can explore the career advancement for a Branch Teller below and select your interested title to get hiring information.