Company Description

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. Working from 118 offices in 50 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Job Description

The PMO Senior Change Management Program Manager supports Change Management in a growing Global Portfolio
Management Office (PMO) team supporting an expanding Data Center Construction portfolio. This role is
client-facing and requires a high degree of influence, strategic thinking, and the ability to drive effective
change management in a highly matrixed organization. The Change Management PgM’s role is primarily to
manage organizational change to enable successful deployment of the PMO’s strategy and initiatives, such as
process improvements and implementation of supporting software tools needed to scale the portfolio, driving
full stakeholder buy-in, adoption, and lasting behavioral change. This role focuses on the human side of
change required to meet business needs, creating and implementing a change management strategy and plan
aligned with change management principles and methodology, including managing stakeholders and
developing communications. This role manages changes related to PMO strategy, governance, business
processes, systems and technology, job roles, and organization structures.

The Senior Change Manager primary responsibility will be creating and implementing change
management strategies and plans that drive stakeholder engagement in a highly matrixed organization,
maximize employee adoption and usage while minimizing resistance, and increase measurable achievement of
results and outcomes. This role will have to work directly with many stakeholders in the organizational
hierarchy to succeed; for example, facilitating change-related meetings. This role will establish transformation
success measures and monitor progress, tracking and reporting trends and risks. To be effective, it is
essential for this role to strongly influence the client sponsors with best practices to drive, lead, and sustain
successful change.

The Change Management PgM will use program management skills to help the team manage communications
of programs, projects, schedules, training material and deliverables and provide active support to other
members of the PMO team with a variety of programs and process improvements. This role will support
Project Managers in integrating change management activities into their project plans.
Additional responsibilities include developing and managing the PMO presentation messaging and content,
intranet website, chatline, office hours and working with cross-functional teams to ensure fresh and accurate
content is posted on all relevant PMO platforms.

Key Responsibilities:
Change Strategy Development:
● Develop a comprehensive change management strategy tailored to the specific needs of our
datacenter portfolio scaling efforts.
● Assess the impact of changes on the organization and its stakeholders, identifying key areas of focus
and potential resistance.
● Design and implement strategies to manage and mitigate resistance to change.
Change Management Planning:
● Create detailed change management plans that outline the steps needed to prepare, support, and help
individuals and teams make successful transitions.
● Develop and manage stakeholder engagement plans to ensure alignment and support across the
organization.
● Establish and maintain a change management governance structure to oversee and support change
initiatives.

Stakeholder Engagement and Influence:
● Act as a trusted advisor to clients and stakeholders, providing expert guidance on change
management best practices.
● Build strong relationships with key stakeholders to gain buy-in and support for change initiatives.
● Conduct regular stakeholder analysis to understand their needs, concerns, and level of commitment.
Communication and Training:
● Develop and execute communication plans to ensure timely, accurate, and consistent messaging
throughout the change process.
● Design and deliver training programs to equip employees with the skills and knowledge needed to
adapt to new processes and tools.
● Utilize a variety of communication channels, including meetings, presentations, emails, intranet, and
media, to reach diverse audiences.

Change Implementation and Reinforcement:
● Lead change management activities, including impact assessments, readiness assessments, and
stakeholder analysis.
● Monitor the progress of change initiatives and adjust strategies as needed to ensure successful
adoption.
● Develop metrics and KPIs to measure the effectiveness of change management efforts and track
progress over time.

Continuous Improvement:
● Identify opportunities for continuous improvement in change management processes and practices.
● Collect feedback from stakeholders and use it to refine and enhance change management strategies.
● Stay current with industry trends and best practices in change management and apply them to the
organization.

Risk Management:
● Identify and manage risks associated with change initiatives, developing mitigation plans as necessary.
● Address and resolve issues that may arise during the change process, ensuring minimal disruption to
operations.

Reporting and Documentation:
● Prepare and present regular reports on the status of change initiatives to senior leadership and
stakeholders.
● Maintain comprehensive documentation of change management activities, including plans, progress
reports, and lessons learned.

Qualifications

• Bachelor’s degree in Business Administration, Organizational Development, Human Resources, or a related field. Master’s degree preferred.
• Minimum of 7-10 years of experience in change management, with a focus on large-scale construction transformations in a complex, matrixed environment.
• Construction experience is required. 
• Proven track record of successfully leading change initiatives in a datacenter or technology-intensive industry.
• Strong understanding of change management principles, methodologies, and tools.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to influence and build strong relationships with clients and stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically.
• Certification in change management (e.g., Prosci, ACMP) is highly desirable.
• Experience with project management tools and software.

Work Environment:

This is a client-facing role requiring occasional travel to client sites. (10%-20%)

Additional Information

The salary range for this full-time role is $145K-$175K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package. Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. 

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. 

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.  

Please find out more about us at www.turnerandtownsend.com/ 

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.