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When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.
Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.
Transacts with a group of complex clients/customers following the onboarding and implementation stage and handles contract renewal activity, engages with significant problems and queries as an escalation point from the tech support team (handles more complex and broader problems), builds enduring relationships in the account with decision makers with whom they work to scale the account. Mentors and supports other team members. Responsible for ensuring customers get the maximum value from our solutions, retaining customers and growing usage and adoption (up-sells).
Responsibilities:
The expected annual base salary range for this position is: $74,700/year to $99,600/year. This position is bonus eligible / commission-based.
As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.
Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of making a difference in the lives of educators, administrators, learners and researchers around the world, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. In our Remote-First approach to collaborating, you are also able to work the way that best fits your style and situation - whether that be remote, in one of our offices/rented spaces, or hybrid.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
Global Benefits
* varies by country
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Full Time
Education & Training Services
$83k-113k (estimate)
05/07/2023
07/13/2024
turnitin.com
OAKLAND, CA
500 - 1,000
1996
Private
CHRIS CAREN
$200M - $500M
Education & Training Services
Turnitin is a learning management platform that offers automated assessments, writing instructions and online grading solutions for schools.
The following is the career advancement route for Customer Success Manager (USA Remote) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (USA Remote), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (USA Remote). You can explore the career advancement for a Customer Success Manager (USA Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
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Customer success managers should have strong organization and presentation skills, but those things can be taught.
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They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
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Take time to understand what each customer needs and help customers take the shortest route possible.
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The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
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During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
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A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
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Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
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Customer Success Managers must be strong, natural advocates.
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Step 3: View the best colleges and universities for Customer Success Manager.