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Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
About the team
We're a driven, grounded, fun team of Trust and Safety professionals who have a passion for protecting our global marketplace. Our priority is sustaining a world-class risk and investigations program by leveraging top third-party tools, understanding that critical incidents do not occur in a vacuum, and, most importantly, developing a team of risk professionals that directly support the Turo community and provide a best-in-class experience.
We are searching for a Manager, Trust & Safety Operations to join us in our Phoenix, AZ office. This person will lead our Trust & Safety Operations teams and ensure they are designing, prioritizing, and executing upon a best-in-class strategy that integrates product, analytics, and operational effectiveness to proactively mitigate risk as well as manage the overall safety of our online and offline customer experience when incidents happen.
You will be involved in setting and achieving risk management (incident rates, loss rates) and customer experience targets (customer satisfaction, customer effort score), as well as supporting specific operational targets (contact rates, cost per trip). You’ll also need to take a global approach, but understand regional and market nuances in order to act as a leader and innovator in your area of expertise and advise others across teams.
To achieve this, you will need strong subject matter expertise in the end-to-end customer and agent experience, operational performance management, business process design, support solutions, and risk management. You will liaise with operations, product, engineering, legal and other teams, and ensure priorities and outcomes are aligned to overall business priorities.
What you will do
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The Phoenix base salary target range for this full-time position is $83,000-$94,000 equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.
#LI-KC1
Full Time
Utilities
$87k-112k (estimate)
06/08/2024
06/26/2024
turo.com
SAN FRANCISCO, CA
1,000 - 3,000
2009
Private
THOMAS SYLVESTER RILEY
$50M - $200M
Utilities
Turo is a carsharing marketplace that allows users to rent cars.