1121 Customer Service Lead Jobs in Houston, TX
SORT BY
T
n
L
N
R
O
O
G
G
l
K
C
D
S
D
E
T
A
E
A
G
K
T
R
S
S
C
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Turtlebox Audio is Hiring a Customer Service Lead Near Houston, TX
About Turtlebox AudioThe first Turtlebox was born out of necessity. After breaking every “loud” product on the market through routine outdoor use, the idea of the Turtlebox was born in our garage, not as a business but just for personal use. Nothing else could get the job done.
Most portable speakers aren’t actually meant for the outdoors and can’t withstand the elements, the ones that can aren’t loud enough to be heard. When you’re at the beach or on an ATV, you need sound to carry in order to hear it over the wind, waves, and boat engines, you need a Turtlebox.
We soon realized that there was a huge need for the Turtlebox among likeminded adventurers and our journey began to set out to make the world’s loudest most rugged outdoor portable speaker.
Click here for a peek inside our workplace!
Core Responsibilities
We have a Live Free sign in our office now and you'll see us continue to use the phrase on our website and in our marketing. We hope it encourages you like it has us.
Most portable speakers aren’t actually meant for the outdoors and can’t withstand the elements, the ones that can aren’t loud enough to be heard. When you’re at the beach or on an ATV, you need sound to carry in order to hear it over the wind, waves, and boat engines, you need a Turtlebox.
We soon realized that there was a huge need for the Turtlebox among likeminded adventurers and our journey began to set out to make the world’s loudest most rugged outdoor portable speaker.
Click here for a peek inside our workplace!
Core Responsibilities
- Phone Pro: Capable of handling our inbound CS calls for our DTC customers (warranty, FAQ and more). You are the frontline while we scale this function.
- Lead the Team: Be the captain of our customer developing service crew, including our third party team, making sure every question and issue gets handled smoothly.
- Shape the Rules: Create and implement on-brand customer service policies that keep our customers rocking.
- Train the Team: Help our team level up with awesome training sessions and development opportunities.
- Crunch the Numbers: Keep an eye on our customer service stats, find ways to improve, and make it happen. Know what we are measuring and why.
- Show and Tell - Create Insights: Regularly update senior management with reports on how we're doing and what's next. CSAT score, voice of the customer, surveys and more.
- Team Player: Partner with our Inside Sales Rep lead to ensure success across all customer service channels. Work with other departments in the building to ensure a seamless experience for our customers.
- Problem Solver: Take charge of tricky customer concerns and turn them into great experiences.
- Stay Fresh: Keep up with industry trends and best practices to keep our customer service game strong.
- Take Care: Own the DTC/Warranty process and maintain a positive customer experience.
- Product Expert: Be the expert in all things Turtlebox to help our customers get the most out of their speakers. Be the FAQ/trouble shooting guru.
- Center Us: Be the voice of the customer in the building. Bring insights and feedback from our customers to leadership in an accessible and actionable manner.
- Management Duties as We Scale:
- Goals: Monitor KPIs and ensure goals are achieved.
- Resource Allocation: Efficiently manage and allocate resources to ensure optimal team performance.
- Performance Reviews: Conduct regular performance evaluations and provide feedback to team members.
- Hiring and Training: Oversee the hiring process and ensure new hires are thoroughly trained.
- Strategic Planning: Develop and execute strategies to enhance customer service operations.
- Experience: At least 2-3 years of rocking a customer service role. Team management and experience in consumer products are a plus.
- Leadership: You have leadership chops. Track record of leading from the front. Showing by doing. Initially this role may not have direct reports in our HQ…you will lay the groundwork. A coaching mindset is highly desirable.
- Communication: Stellar interpersonal skills and the knack for handling tough situations with ease.
- Problem-Solving: Strong decision-making abilities and a can-do attitude.
- Tech-Savvy: Comfortable with customer service software and technology (CRM etc.) You are able to take lots of information and present it in a consolidated manner for leadership and your team.
- Organization: Process-focused with an ability to streamline and organize.
- Empathy: A genuine passion for delivering outstanding customer service and making people feel valued.
- Forward Focused: Have an eye on how what you do now will positively impact future success for your team, the company and yourself.
- Room for career advancement and development at a high growth brand.
- Compensation TBD 10 - 15% bonus tied to individual and company performance.
- Insurance: health, dental, and vision
We have a Live Free sign in our office now and you'll see us continue to use the phrase on our website and in our marketing. We hope it encourages you like it has us.
Job Summary
JOB TYPE
Full Time
SALARY
$67k-86k (estimate)
POST DATE
07/04/2024
EXPIRATION DATE
09/03/2024
WEBSITE
turtleboxaudio.com
HEADQUARTERS
Houston, TX
SIZE
<25
Related Companies
Show more
The job skills required for Customer Service Lead include Customer Service, Leadership, Problem Solving, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Lead. Select any job title you are interested in and start to search job requirements.
For the skill of Customer Service
Embassy Suites by Hilton San Antonio Landmark
Full Time
$29k-35k (estimate)
1 Day Ago
Show more
The following is the career advancement route for Customer Service Lead positions, which can be used as a reference in future career path planning. As a Customer Service Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Lead. You can explore the career advancement for a Customer Service Lead below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
