Customer Service Representative Job Description:

We are hiring a customer service representative to manage customers’ questions, requests for information on products or pricing, and complaints across various communication channels.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Processing orders, forms, applications, and requests.
• Manage large amounts of incoming calls
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Build sustainable relationships and trust with customer accounts by communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm under stress
• Comfortable using computers.
• Experience working with customer support.
• Ability to work in a team