6 Inside Sales and Patient Retention Representative Jobs in Brook, IL
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Inside Sales and Patient Retention Representative
$58k-82k (estimate)
Full Time
2 Months Ago
TVG-Medulla, LLC. is Hiring a Remote Inside Sales and Patient Retention Representative
General DescriptionAre you looking for an inside sales position where warm leads are handed to you? Do you enjoy helping people feel better and live their best life? Us too! Chiro One Wellness Centers is a high-growth organization looking for an inside sales and patient retention representative to join our expanding team in a centralized call center. This role is pivotal in ensuring high patient satisfaction and retention rates within our Chiro One Wellness Center clinics. The ideal candidate will excel in building relationships, effectively communicating the benefits of chiropractic care, handling inbound and outbound calls, texts, and emails, and contributing to the growth of our patient base through effective sales strategies. This role is a good fit for a highly motivated individual who is goal-driven, service-focused, and looking to be a part of a mission-driven organization.
This position focuses on implementing retention strategies to ensure patients remain engaged and satisfied with their chiropractic services and reengage patients who have missed visits through an omnichannel communication approach (call, text, and email). The Inside Sales and Retention Representative is part of a 12-20-person team and is responsible for effectively communicating the value of receiving treatment at our clinics to keep patients engaged in their care. A key component of the compensation for this role is a lucrative monthly bonus linked to monthly Key Performance Indicators (KPIs). Top KPIs for the role include the reschedule rate of missed appointments and the number of patients returning to chiropractic care. These KPIs are achieved using technologies such as Talkdesk CCaaS, Salesforce CRM, Platinum EHR, Outlook email, and nurture technology platforms. Not familiar with those technologies? No problem. We provide initial and ongoing training with a ramp-up period to support you!
Essential Functions And Responsibilities
This position focuses on implementing retention strategies to ensure patients remain engaged and satisfied with their chiropractic services and reengage patients who have missed visits through an omnichannel communication approach (call, text, and email). The Inside Sales and Retention Representative is part of a 12-20-person team and is responsible for effectively communicating the value of receiving treatment at our clinics to keep patients engaged in their care. A key component of the compensation for this role is a lucrative monthly bonus linked to monthly Key Performance Indicators (KPIs). Top KPIs for the role include the reschedule rate of missed appointments and the number of patients returning to chiropractic care. These KPIs are achieved using technologies such as Talkdesk CCaaS, Salesforce CRM, Platinum EHR, Outlook email, and nurture technology platforms. Not familiar with those technologies? No problem. We provide initial and ongoing training with a ramp-up period to support you!
Essential Functions And Responsibilities
- Attend training sessions (over first 2 weeks) to learn about our care model, processes and systems to gain an understanding of the role and effectively ramp up to the full role responsibilities.
- Make outbound calls to follow up with patients on missed visits and lapses in treatment and convert them into scheduled appointments utilizing phone, chat, email, and text communication channels.
- Utilize communication techniques to reengage patients and educate them on the benefits of chiropractic care and our services including competitive differentiators regarding our high-quality care model.
- Achieve daily, weekly, and monthly retention KPIs and conversion targets.
- Manage a high volume of patient leads comprised of inbound and outbound calls, texts, and emails to ensure an outstanding patient experience.
- Utilize sales skills including service knowledge, rapport building, active listening, communication, qualification questioning, objection prevention, and handling and closing.
- Gain proficiency across various systems as new technologies and system enhancements are rolled out.
- Experience successfully meeting and surpassing sales goals.
- Excellent verbal and written communication skills, with the ability to call, email, and text potential patients.
- Highly motivated and goal oriented.
- Detail-oriented and process-driven.
- Ability to adapt to a fast-paced, high-growth business while managing multiple technology platforms and systems.
- High school degree.
- Previous experience in inside sales, call center or other related sales experience.
- Experience with contact center software such as Talkdesk or another CCaaS.
- Experience with CRM software such as Salesforce or Microsoft Dynamics.
- Experience with a electronic health record system (EHR).
- Embody a strong work ethic and positive attitude. Possess an outgoing and friendly demeanor.
- Persuasive, persistent, and goal oriented.
- Ability to work independently.
- High attention to detail to ensure workload is managed and executed according to standard procedures.
- High-growth company with career growth/promotional opportunities
- Competitive vacation time
- Comprehensive health benefits 401k plan
- Free chiropractic care for employees and their immediate family members
Job Summary
JOB TYPE
Full Time
SALARY
$58k-82k (estimate)
POST DATE
07/29/2024
EXPIRATION DATE
01/21/2025
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