Job Description

• Work with the ServiceNow Department team to Design, Develop, Test, and Document
• Respond to inquiries (email or phone) from internal and external sales partners with subject matter expertise on system capabilities by maintaining in-depth knowledge of the system, sales channels, and related processes.
• Resolve and respond to and communicate resolutions in a clear, accurate, and timely manner.
• Responsible for updating comprehensive written procedure and identifying improvements to refine system processes.
• Implement solutions utilizing Independences Enterprise.
• Support team and other functional areas to identify business needs and process improvements as well as resolving business problems impacting capability delivery.
• Understand technology capabilities and its ability to enhance productivity and improve work processes.
• Support the development of coherent communication plans and procedural documentation in advance of process changes.
• Will require working with various internal customers to implement forms, automated workflows, and corporate initiatives effectively and efficiently across a single cloud platform.
• Operate independently to achieve objectives and escalate issues and risks to management.
• Participate with team in designing conceptual model and working model and ensure consistency in architecture and design/code practice
• Learn new technologies ServiceNow and involve in the development of new applications
• Provide ongoing support and maintenance of existing application
• Accountable for adherence to program and project management standards

Qualifications/Skills

• A minimum of 1-2 years working with IT/IS solutions area
• Be able to demonstrate abilities to prioritize duties and to meet deadlines, with a critical focus on delivering accurate and timely information.
• Strong organizational skills and attention to detail.
• Ability to stay on task and complete assignments timely.
• Demonstrated experience in a fast-paced environment.
• Able to work independently and with cross-functional, cross-level groups.
• Critical thinking skills with the ability to use logic and reasoning to identify deficiencies or other concerns.
• Good understanding of data integration and ETL methodologies
• Ability to learn new or existing systems quickly
• Ability to understand the bigger picture and how people, processes, and technology connect.
• Good verbal and written communications skills.
• Skilled in Java, Jelly Script, and HTML
• Working knowledge of Cloud based solutions
• Bachelor’s degree in Computer Science, Mathematics, Business Administration, or equivalent work experience