1 IT Service Delivery Manager (MSP) - HYBRID Job in Richland, WA
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IT Service Delivery Manager (MSP) - HYBRID
$111k-139k (estimate)
Full Time
2 Weeks Ago
twiceasnice Recruiting is Hiring an IT Service Delivery Manager (MSP) - HYBRID Near Richland, WA
Job DescriptionIT Service Delivery Manager (MSP) - HYBRID
Location: Kennewick, WA (Hybrid: 50% work from home, 50% in-office)
Salary: $75,000-$100,000 (Flex DOE) Bonus Potential $5,000-$20,000 Benefits
Benefits: Medical (0% Employee Cost), Dental, Disability, 401K w/ Match, 15 Days PTO, 10 Holidays
Job Type: Full-Time
Typical Hours: M-F, 8am-5pm PST
Start Date: ASAP
Sponsorship: Not available
Relocation Assistance: Not Available
Travel: Visit customers throughout Washington every 2 weeks for 1-2 daysIT Service Delivery Manager (MSP) - HYBRID DescriptionOur client in the IT and Managed Services industry is seeking an IT Service Delivery Manager to join their team in Kennewick, Washington. This hybrid role offers the flexibility to work from home 50% of the time. As the IT Service Delivery Manager, you will lead a team of three technicians, overseeing IT services for approximately 100 small businesses, each ranging from 1 to 50 employees. While your team handles day-to-day frontline activities, your primary focus will be managing escalated issues, overseeing service delivery (60%), and contributing to technical project work (40%). Our client is open to hiring an IT Manager from inside/outside the MSP industry or a motivated and technically strong L2 or L3 MSP technician with the desire to advance into a customer-facing managerial role. To thrive in this position, you should excel in problem-solving, organization, and possess strong interpersonal and communication skills, all with a client-focused approach. This is a great opportunity to gain exposure to a wide range of technologies while working in a collaborative environment.
IT Service Delivery Manager (MSP) - HYBRID ResponsibilitiesLead a technical support team resolving day-to-day Tier 2 and Tier 3 IT issues
Manage technical project work for Tier 3 client deliverables
Conduct regular client meetings to review IT performance and discuss needs
Identify and pursue additional service opportunities with clients
Serve as an escalation point for complex issues
Monitor and enhance internal processes for service delivery
Oversee IT projects, ensuring they meet deadlines and budgets
Maintain accurate documentation and generate performance reports
Manage quoting and purchasing responsibilities
Stay updated on industry trends, recommending new tools and services
IT Service Delivery Manager (MSP) - HYBRID Qualifications5 years of IT support experience is required
Experience as an IT Manager (MSP or non-MSP) or L2/L3 Technician in an MSP is required
Strong technical knowledge in networking, servers, and cloud solutions is required
Understanding of small business cybersecurity needs & ability to implement 3rd party solutions
Ability to work 50% on-site and travel to clients 2x per month (1-2 days) is required
Valid driver’s license and reliable transportation is required
If you have trouble applying via the "Apply Now" button, please copy and paste this text link into your browser:(https://twonice.hire.trakstar.com/jobs/fk0vbzv?cjb_hash=O_chTB41&apply_now=true)About #twiceasnice RecruitingAcross industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters - we align our interests with the long-term success of every placement.
Need recruiting help? www.twonice.com
Location: Kennewick, WA (Hybrid: 50% work from home, 50% in-office)
Salary: $75,000-$100,000 (Flex DOE) Bonus Potential $5,000-$20,000 Benefits
Benefits: Medical (0% Employee Cost), Dental, Disability, 401K w/ Match, 15 Days PTO, 10 Holidays
Job Type: Full-Time
Typical Hours: M-F, 8am-5pm PST
Start Date: ASAP
Sponsorship: Not available
Relocation Assistance: Not Available
Travel: Visit customers throughout Washington every 2 weeks for 1-2 daysIT Service Delivery Manager (MSP) - HYBRID DescriptionOur client in the IT and Managed Services industry is seeking an IT Service Delivery Manager to join their team in Kennewick, Washington. This hybrid role offers the flexibility to work from home 50% of the time. As the IT Service Delivery Manager, you will lead a team of three technicians, overseeing IT services for approximately 100 small businesses, each ranging from 1 to 50 employees. While your team handles day-to-day frontline activities, your primary focus will be managing escalated issues, overseeing service delivery (60%), and contributing to technical project work (40%). Our client is open to hiring an IT Manager from inside/outside the MSP industry or a motivated and technically strong L2 or L3 MSP technician with the desire to advance into a customer-facing managerial role. To thrive in this position, you should excel in problem-solving, organization, and possess strong interpersonal and communication skills, all with a client-focused approach. This is a great opportunity to gain exposure to a wide range of technologies while working in a collaborative environment.
IT Service Delivery Manager (MSP) - HYBRID ResponsibilitiesLead a technical support team resolving day-to-day Tier 2 and Tier 3 IT issues
Manage technical project work for Tier 3 client deliverables
Conduct regular client meetings to review IT performance and discuss needs
Identify and pursue additional service opportunities with clients
Serve as an escalation point for complex issues
Monitor and enhance internal processes for service delivery
Oversee IT projects, ensuring they meet deadlines and budgets
Maintain accurate documentation and generate performance reports
Manage quoting and purchasing responsibilities
Stay updated on industry trends, recommending new tools and services
IT Service Delivery Manager (MSP) - HYBRID Qualifications5 years of IT support experience is required
Experience as an IT Manager (MSP or non-MSP) or L2/L3 Technician in an MSP is required
Strong technical knowledge in networking, servers, and cloud solutions is required
Understanding of small business cybersecurity needs & ability to implement 3rd party solutions
Ability to work 50% on-site and travel to clients 2x per month (1-2 days) is required
Valid driver’s license and reliable transportation is required
If you have trouble applying via the "Apply Now" button, please copy and paste this text link into your browser:(https://twonice.hire.trakstar.com/jobs/fk0vbzv?cjb_hash=O_chTB41&apply_now=true)About #twiceasnice RecruitingAcross industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters - we align our interests with the long-term success of every placement.
Need recruiting help? www.twonice.com
Job Summary
JOB TYPE
Full Time
SALARY
$111k-139k (estimate)
POST DATE
08/24/2024
EXPIRATION DATE
10/23/2024
WEBSITE
twonice.com
HEADQUARTERS
Holyoke, MA
SIZE
<25
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