56 Senior Manager, Trust and Safety Operations (Americas) Jobs in San Francisco, CA
SORT BY
S
S
F
T
M
A
M
S
W
T
P
P
D
T
T
s
A
S
P
S
H
S
D
D
L
Senior Manager, Trust and Safety Operations (Americas)
$150k-184k (estimate)
Full Time | Software & Cloud Computing
3 Weeks Ago
Twitch is Hiring a Senior Manager, Trust and Safety Operations (Americas) Near San Francisco, CA
About UsTwitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About The RoleCustomer Trust is at the core of our efforts to keep Twitch a welcoming, safe and trusted place for people to build communities. The Senior Manager, Trust & Safety Operations will therefore be an essential element of the team, acting as the senior member for the operational aspects of keeping Twitch users safe in the Americas and coordinating global content moderation across multiple locations.
As part of Customer Trust, you will help serve our growing community. We look for the qualities of professionalism, initiative, and sound decision-making in all candidates, and will seek someone with a background in operational management in the fields of online Trust & Safety, content moderation or customer service.
You can work in remotely in the US.
You Will:
#RemoteFriendly
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit https://www.twitch.tv/jobs/en/#learn-more. Applicants should apply via our internal or external career site.Remote US Pay Per Year
$119,900—$198,300 USD
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About The RoleCustomer Trust is at the core of our efforts to keep Twitch a welcoming, safe and trusted place for people to build communities. The Senior Manager, Trust & Safety Operations will therefore be an essential element of the team, acting as the senior member for the operational aspects of keeping Twitch users safe in the Americas and coordinating global content moderation across multiple locations.
As part of Customer Trust, you will help serve our growing community. We look for the qualities of professionalism, initiative, and sound decision-making in all candidates, and will seek someone with a background in operational management in the fields of online Trust & Safety, content moderation or customer service.
You can work in remotely in the US.
You Will:
- Lead and develop Twitch’s Trust & Safety Operations team in the Americas to support business needs and trends across multiple markets
- Manage and mentor team members
- Work with global management peers to manage:
- Working to targets for operational success and goal achievement and experimenting with methodologies / inputs to continually approve
- Leadership of key workstreams including Investigations and Operational Harms in order to drive high quality outcomes for the Twitch Community on complex content moderation issues
- Manage relevant workflows, processes and documentation to ensure clarity and consistency in operations
- Own the tracking and achievement of relevant metrics and KPIs, taking proactive measures to ensure achievement of target performance levels
- Work cross-functionally throughout the Twitch business to coordinate relevant work, with particular emphasis on Partnerships, Legal, Marketing, Policy, CX, and Product teams
- Deliver on large projects and initiatives in a fast-paced and complex environment
- Develop strategies for performance management, team engagement and operational efficiency improvements
- Interface regularly with Customer Trust global leadership, working across international time zones to ensure issue response in line with the nature of a live streaming service
- Aid the Moderation team in the handling of sensitive or disturbing content including CSAM or potentially illegal video or images
- BA/BS degree
- 5 years in an operational online safety or content moderation, with 3 years of direct management experience
- Expertise in the creation and development of large operational teams
- Demonstrable experience coordinating operational teams to meet the demands of a fast-paced online service or platform
- Data-driven approach to problem-solving and execution
- Excellent written and verbal communication skills in English
- Comfortable with working flexibly as part of a globally-dispersed 24/7/365 team
- Mentally and emotionally resilient to offensive or disturbing behavior, language, and content
- Sound, objective decision-making with the ability to recognize potential biases or conflicts of interest
- Deep familiarity with Twitch, streaming, and internet culture
- Proficiency with SQL, Tableau or other data transformation/analytics techniques
- Additional language skills
- Familiarity with Google Docs and content or community management tools
- Awareness of / proficiency with Twitch channel moderation, tools, bots and commands
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
- Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
#RemoteFriendly
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit https://www.twitch.tv/jobs/en/#learn-more. Applicants should apply via our internal or external career site.Remote US Pay Per Year
$119,900—$198,300 USD
Job Summary
JOB TYPE
Full Time
INDUSTRY
Software & Cloud Computing
SALARY
$150k-184k (estimate)
POST DATE
06/05/2024
EXPIRATION DATE
07/03/2024
WEBSITE
twitch.tv
HEADQUARTERS
SAN FRANCISCO, CA
SIZE
1,000 - 3,000
FOUNDED
2011
TYPE
Private
CEO
EMMETT SHEAR
REVENUE
$200M - $500M
INDUSTRY
Software & Cloud Computing
Related Companies
About Twitch
Twitch provides live streaming video platform for gamers.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
