The Collections Specialist will be responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. They must locate those responsible for unpaid bills and set up acceptable terms of repayment and maintain excellent record keeping of customer accounts. This role is a temporary, non exempt position and scheduled for approximately 20-30 hours per week. A successful candidate will report to TWST’s Accounts Receivable Specialist.

• $25 per hour paid biweekly
• 5% commission on account collections of outstanding invoices to be paid out monthly. 
• 20-30 hours a week, non exempt role Monday- Friday, temporary position
• Fully remote
• Reports to Accounts Receivable Specialist 
• Benefits Offered: Paid time off, 401k 

Duties and Responsibilities

• Contact customers to inform on delinquency, facilitate payments, set up payment plans, and negotiate payment arrangements. 

• Identify accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.

• Prepare and present accurate and detailed reports on collection activities and progress on a weekly basis. 

• Responsible for implementing effective and professional collections techniques and email templates. 

• Respond to client accounts in a timely and professional manner. 

• Coordinate with the AR department to facilitate outstanding payments.

• Communicate and coordinate with the AR department to maintain accurate and updated information on client accounts and payments.

Key Skills and Competencies 

• Proven experience as a Collection Specialist or similar role.

• Excellent knowledge of billing procedure and attention to detail.

• Knowledge of various collection techniques.

• Working knowledge of MS Office and QB Desktop.

• Knowledge of collection laws and regulations.

• Excellent communication and interpersonal skills. 

• Problem-solving and critical-thinking skills.

• High school diploma