TYSON & MENDES is looking for an IT Help Desk Technician to be remote support assisting firm employees nationwide. This candidate is responsible for troubleshooting issues and determining the best course of action for a solution. as well as problem solve for multiple locations and platforms including ongoing technical support to remote area networks, Internet and EDI communications. 

A successful IT Technician must have a good, working knowledge of computer software and hardware and a variety of internet applications, networks, Microsoft 365, and Windows operating system. The ideal candidate will also have great troubleshooting abilities, sense of urgency, and attention to detail.

This position is an 8:00 am to 5:00 pm EST or CST shift. You will report directly to the IT Supervisor.

Position Responsibilities:

• Administer end-user workstations and support end-user activities utilizing Microsoft Windows
• Analyze and resolve network hardware and software failures if/when they occur
• Daily management and training of network devices and security, Document Management Systems, Microsoft Office Suite, WAN/LAN, including remote computing solutions and desktop support
• Ability to translate technology to non-technical staff and users 
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintenance and dissemination of desktop hardware including peripherals and hardware driver installation
• Identify and resolve issues related to desktop hardware and software issues both locally and at remote locations
• Ability to research and collaborate in resolving issues associated with software applications. 
• Maintain records/logs of repairs and fixes within ZenDesk
• Other priorities and projects as assigned

Position Requirements:

• 2 years of relevant work experience in a service desk or help desk role
• Associates’ degree or higher in Computer Science, Engineering, or a related discipline
• CompTIA A certification preferred 
• Experience working in ZenDesk, ServiceNow, FreshDesk or a similar ticketing system preferred
• Experience working with and troubleshooting wireless network support
• Experience working in a Windows, Microsoft 365, Exchange, and Azure environment
• MacOS and iOS knowledge/experience a plus
• Working knowledge of LAN/WAN networking
• Ethernet, cabling, hubs, network protocols, printers/scanners/copiers, LCDs, and multimedia presentation technologies support 
• Excellent ability to troubleshoot hardware and software issues
• Excellent technical and problem-solving skills
• Outstanding organizational and time-management skills
• Excellent written and communications skills
• Excellent interpersonal skills and an understanding of technical resources 
• Outstanding sense of urgency
• Experience working in an ITIL or ITSM environment required
• Experience writing and/or contributing to team documentation library preferred

Benefits:

• A variety of healthcare plans (some at no cost to the employee)
• 401K matching
• Paid parental leave
• Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative
• Firm-wide charitable giving program
• Numerous social and off-site events each year to enrich your relationships with your colleagues

Why Tyson & Mendes?
We are one of the country’s fastest growing civil defense firms. We have steadily and successfully made our mark as a trailblazer in the legal ecosphere. We are a progressive, dynamic and diverse firm that prides ourselves in breaking the mold upheld by the “traditional” law firm. Here, you will discover an exceptionally smart, deeply talented team, who have continuously made a profound impact on the lives of literally hundreds of thousands of people. From Howell vs. Hamilton Meats, to our many trial wins, our mission every day is to provide unparalleled service and achieve exceptional results for our clients.
In addition to our outstanding legal work, we take an innovative approach to law firm management that invests wholly in our employees.

OK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes’ policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations – we can already tell your attention to detail is exceptional.
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