You haven't searched anything yet.
Summary
The Call Center Specialist is responsible for ensuring that all calls are answered in a timely fashion, with a pleasant attitude, providing high-level customer services to all patients and callers. Schedules medical patient visits, and answers call for dental and behavioral health. Obtains necessary data and insurance authorizations as appropriate.
Essential Duties and Responsibilities
Customer Care:
Insurances:
Supervisory Responsibility: N/A
Qualification Requirements:
Equipment/Machinery: Fax machine, copier, personal computer, telephone, calculator, Microsoft Word/Excel, EHR system, and other software as required.
Physical Demands: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Vision requirements: constant need to complete forms, read reports, view computer screen. Frequent need to see small detail. Frequent need to see things clearly beyond arm's reach.
Hearing requirements: constant need to communicate over telephone and in person.
Travel Requirements: Occasional need to utilize personal transportation to attend meetings or training.
Work Environment: The noise level in the work environment is usually moderate.
Full Time
$33k-43k (estimate)
09/06/2024
09/21/2024
marincityclinic.org
Sausalito, CA
<25
The following is the career advancement route for Call Center Specialist positions, which can be used as a reference in future career path planning. As a Call Center Specialist, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Specialist. You can explore the career advancement for a Call Center Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
01/13/2022: Philadelphia, PA
Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
02/09/2022: Altus, OK
The most skilled call center agents have more than a way with words and access to relevant customer data.
01/23/2022: Worcester, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
02/18/2022: Tuscaloosa, AL
Take lots of notes while on calls.
02/04/2022: Lafayette, LA
Don’t be afraid to put a customer on hold.
03/16/2022: Sioux City, IA
Take time with computer novices and the elderly.
03/06/2022: Provo, UT
Continue learning hard skills on the job.
01/22/2022: Somerset, NJ
Step 3: View the best colleges and universities for Call Center Specialist.