Job Description - Order Dispatch Customer Service Representative (41524) **Job Description**

Order Dispatch Customer Service Representative - 41524 **Description**

**Customer Support Representative**

JOB SUMMARY: The Customer Support Representative is responsible for handling internal and external customer issues, concerns and inquiries. The support rep performs daily duties to ensure that our customer needs are being taken care of with efficient and effective service and resolution.

Review and resolve assigned issues and inquiries

Ensure mandatory Queue coverage

Cancellations and Rejections

Assist and Support EspriGas TMG customer request

Ability to assist and manage department mailboxes

Serve as communicator between Customer Service and Key Accounts

Ability to work with Airgas internal associates across the organization

Assist with overflow calls

Rush Deliveries

Assist with Non-Strategic Return Labels

Manage FTOs

Assist with Escalations

QUALIFICATIONS: To perform this job successfully within a timely manner with a sense of urgency for our customer needs. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERSONAL CHARACTERISTICS: The successful candidate will possess:

Good organizational and people skills.

Accountability, assume responsibility for all actions and follow through to ensure you and your team complete tasks and assignments with attention to detail.

Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful.

Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients.

Problem Solving, proactive in anticipating and preventing problems before they arise, and address them and taking ownership.

Responsiveness, respond promptly to the needs of our internal and external customers.

Initiative, if a task needs to be done willing to provide above and beyond efforts.

Stewardship protects and ensures the best interest for the company.

Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times.

Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment.

**Qualifications**

QUALIFICATIONS: To perform this job successfully within a timely manner with a sense of urgency for our customer needs. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERSONAL CHARACTERISTICS: The successful candidate will possess:

Good organizational and people skills.

Accountability, assume responsibility for all actions and follow through to ensure you and your team complete tasks and assignments with attention to detail.

Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful.

Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients.

Problem Solving, proactive in anticipating and preventing problems before they arise, and address them and taking ownership.

Responsiveness, respond promptly to the needs of our internal and external customers.

Initiative, if a task needs to be done willing to provide above and beyond efforts.

Stewardship protects and ensures the best interest for the company.

Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times.

Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent.

Experience with SAP

Attention to detail with ability to organize and prioritize workflow

Ability to follow instructions and procedures properly in a fast paced work environment

Ability to leverage research tools to execute sound decisions

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to talk, hear, walk, sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch

Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus on objects

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

**Job**

: Operations **Employee Status**

: Regular **Primary Location**

: United States-Florida-Largo-33773 **Schedule**

: Full-time **Job Posting**

: Feb 24, 2022, 12:51:46 PM