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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Join us at as a Team Manager for the Customer Authentication & Fraud Experience (CAFÉ) team!
In this role, you will be a critical leader in the defense against fraud, detecting and decisioning high risk credit and debit card activity. You will work in a highly collaborative, fast-paced environment, where customer experience and fraud prevention are our passion. Join the CAFÉ team, where you will feel valued and inspired and lead a team of talented fraud professionals.
The successful candidate will develop a thorough knowledge of the process and procedures for credit and debit cards, from the customer authentication and application stage to transactional use of the product. The Team Manager will lead a team of Fraud Analysts who perform research and risk mitigation associated with transactional fraud review, new account and customer validation, payment review, and identity theft prevention. Customer experience is always our top priority.
A successful candidate will monitor and evaluate work performed by team of direct reports, provide coaching, feedback, and training to drive best in class performance. The Team Manager ensures the team is exceeding quality and production standards and consistently delivery exceptional customer service during every interaction. Career development is a top priority, and the Team Manager plays a critical role, mentoring and developing the team to become fraud professionals.
Responsibilities Include:
Basic Qualifications
Preferred Skills/Experience
The Customer Authentication and Fraud Experience (CAFÉ) team is open 7 days a week, 365 days a year.
**We are hiring in the following locations:
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $69,360.00 - $81,600.00 - $89,760.00Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.Full Time
Banking
$71k-97k (estimate)
08/03/2024
08/04/2024
usbank.com
CINCINNATI, OH
>50,000
1863
ANDREW CECERE
$10B - $50B
Banking
U.S. Bancorp, with nearly 70,000 employees and $554 billion in assets as of December 31, 2020, is the parent company of U.S. Bank National Association, the fifth-largest commercial bank in the United States. The Minneapolis-based bank blends its relationship teams, branches and ATM network with digital tools that allow customers to bank when, where and how they prefer. U.S. Bank is committed to serving its millions of retail, business, wealth management, payment, commercial, corporate, and investment customers across the country and around the world as a trusted and responsible financial partn...er. This commitment continues to earn a spot on the Ethisphere Institutes Worlds Most Ethical Companies list and puts U.S. Bank in the top 5% of global companies assessed on the CDP A List for climate change action. Visit usbank.com for more.
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