Duties

This position is located in the Service Operations Division (SOD), Office of Information Services (OIS), Office of the Chief Administrative Officer (OCAO), United States Capitol Police (USCP).
Serves as the Associate Director for the Service Operations Division (SOD) and is responsible for managing end-user support for over 3,000 USCP and external customers, both on-site and remote. Activities include the evaluation of new technologies, establishing standards, procedures and service-level agreements and providing a range of technical support services including requirements analysis, acquisition, installation, customer service and training.

The SOD AD maintains the OIS Help Desk and customer focus initiatives, while providing direction in all end-user technology issues in support of information operations. Participates in the formulation and implementation of OIS’s short and long-range goals.

Performs administrative and technical supervisory functions for subordinates. Assigns duties and evaluates performance. Manages the organizational unit’s budget and workload. Develops performance requirements for subordinates and ensures a mutual understanding of the performance standards. Resolves complaints and grievances.

Provides leadership to ensure support for equal employment opportunity (EEO) goals and requirements. Practices non-discriminatory and non-retaliatory employment actions and prevents unlawful discrimination or harassment based on race, color, religion, sex, national origin, sexual orientation, genetic information, gender identity, age, or disability. Provides for employee skills enrichment through job related coaching, mentoring, and training. The incumbent will foster a culture of learning, sharing, cooperation and teamwork that improves efficiency and effectiveness throughout the organization.

Excellent interpersonal skills are necessary to interact with USCP staff, senior staff, officials from other agencies and the public. Demonstrates skill in developing and delivering oral and written presentations as well as making recommendations on management issues in concise and convincing language.

Serves as the technical expert responsible for tracking budget expenses, Project Management, Problem Solving, end-user support, desktop and mobile device management, software management, telecommunications, user experience, Help Desk management, and People Management.

Advises the Office of the Chief Information Officer (OCIO) about the costs, efficiencies and desirability of revising or adopting new approaches and standards for new technologies. Conducts studies and evaluations of information technology, including desktop hardware and software concerning the capacity and performance against known and forecasted demand and the efficiency and effectiveness of the technology. Implements these technologies to support the development of USCP information systems.

Requirements

Conditions of Employment

You must be a U.S. Citizen. Successful completion of a Background Investigation is required. Must complete a one year probationary period. This is not a remote position. Telework is eligible as determined by the agency policy.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents are required and must be received by the closing date of this announcement: 1. Your Resume: Resumes should include full description of job duties as well as dates (mm/yr) of employment. 2. Other supporting documents: - Veterans Preference Documentation, if applicable. - College transcript(s), if qualifying based on education, or other documentation to prove possession of the basic requirements for this position.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  Navigate to the following url to apply to this job: USCP Careers 1. Follow the prompts to upload your resume and/or other supporting documents and complete the occupational questionnaire. 2. Click the Submit Application button to submit your application package. 3. It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date. 4. To verify that your application is complete, log into your account, select the job posting for this position. The page will display the status of your application, the documentation received and any correspondence the Department has sent related to this application. 5. Failure to provide all required documents and information requested by the closing date of this announcement may result in your application not being considered. The complete application package must be submitted by 7:59 PM (ET) on the closing date to receive consideration.

  Agency contact information

  Email

  yetreta.lomax@uscp.gov

  Address

  Special Operations Division
  119 D Street NE
  Washington, DC 20510

  Next steps

  After a review of your application materials is made, you will be notified of your eligibility status. If you are referred to the hiring official, you will receive further notification. If further evaluation or interviews are required, you will be contacted.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents