2 Lead Call Center Analyst Jobs in Parkersburg, WV
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Lead Call Center Analyst
$35k-45k (estimate)
Part Time
3 Weeks Ago
U.S. Department of the Treasury is Hiring a Lead Call Center Analyst Near Parkersburg, WV
Duties
As a Lead Call Center Analyst, You Will
RequirementsConditions of Employment
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.
For The GS-11, You Must Have One Year Of Specialized Experience At a Level Of Difficulty And Responsibility Equivalent To The GS-09 Grade Level In The Federal Service. Specialized Experience Includes Experience Communicating, Distributing, And Balancing Work And Adjusting Priorities Based On Branch And Center Demands. Examples Of Such Experience Could Include
Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree that demonstrates the knowledge, skills and abilities necessary to do the work OR I have a LL.M. in a field related to this position;
OR
You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 36 semester hours (54 quarter hours) may be combined to be considered for qualifying education.
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-11, you must have been at the GS-9 level for 52 weeks.
Education
Additional information
Other Information
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As a Lead Call Center Analyst, You Will
- Serve as Team Leader. Communicate and integrate the branches strategic plan, mission, vision, and values into the team's strategies, goals, objectives, work plans, and work products and services.
- Identify, distribute and balance assignments amongst team in accordance with established work flow, skill level and or occupational specialization.
- Train or coordinate training of team members in effectively working in a team environment to accomplish tasks or projects.
- Monitor and report on the status and progress of work and conformance with section supervisor's instructions.
- Represent resource needs of the team to the section supervisor such as office enhancements and overtime compensatory time..
RequirementsConditions of Employment
- A one-year probationary period may be required.
- Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
- Obtain and use a Government-issued charge card for business-related travel.
- This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).
- Please refer to "Conditions of Employment."
- Click "Print Preview" to review the entire announcement before applying.
- Must be U.S. Citizen or U.S. National
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.
For The GS-11, You Must Have One Year Of Specialized Experience At a Level Of Difficulty And Responsibility Equivalent To The GS-09 Grade Level In The Federal Service. Specialized Experience Includes Experience Communicating, Distributing, And Balancing Work And Adjusting Priorities Based On Branch And Center Demands. Examples Of Such Experience Could Include
- Communicating effectively with customers in a Call center environment; OR
- Leading programs and people; OR
- Working independently in following procedures, resolving issues, providing on the job training, meeting deadlines and establishing priorities;
Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree that demonstrates the knowledge, skills and abilities necessary to do the work OR I have a LL.M. in a field related to this position;
OR
You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 36 semester hours (54 quarter hours) may be combined to be considered for qualifying education.
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-11, you must have been at the GS-9 level for 52 weeks.
Education
Additional information
Other Information
- We will not pay relocation expenses.
- We may select from this announcement or any other source to fill one or more vacancies.
- This is a non-bargaining unit position.
- This position is a non-sensitive low-risk position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.
- Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
- Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
- Access to insurance programs that may be continued after you retire.
- A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
- A retirement program which includes employer-matching contributions.
- Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits
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Job Summary
JOB TYPE
Part Time
SALARY
$35k-45k (estimate)
POST DATE
05/31/2024
EXPIRATION DATE
07/22/2024
WEBSITE
treasury.gov
HEADQUARTERS
Washington, DC
SIZE
>50,000
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