6 Supervisory Customer Service Specialist Jobs in St Louis, MO
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Supervisory Customer Service Specialist
$33k-41k (estimate)
Full Time
3 Days Ago
U.S. Department of Veterans Affairs is Hiring a Supervisory Customer Service Specialist Near St Louis, MO
SummaryThe Veterans Canteen Service (VCS), located at the Jefferson Barracks VA Medical Center in St. Louis, MO is seeking a Supervisory Customer Service Specialist. This position reports to the Chief Services Officer. As a Supervisory Customer Service Specialist, you will be responsible for the day-to-day operations of the PatriotStoreDirect call center including assortment management, vendor and customer relationships, team leadership, and implementing appropriate changes.
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Duties
Primary Duties include:
RequirementsConditions of Employment
VCS Central Office
1 Jefferson Barracks Drive Bldg. 25
St. Louis, MO 63125
US
Learn more about this agency
Help
Duties
Primary Duties include:
- Supervise, train, and motivate the Customer Services Representatives (CSRs). Conduct needs assessments, administer performance reviews, capacity planning, establish standards, and contribute to organizational strategic plans.
- Establish priorities, assign work, provide guidance, review completed tasks, evaluate employee performance, update each CSR monthly on statistics, and provide counseling as needed.
- Monitor call center operations, resolve system issues, conduct audits, manage improvement initiatives, and generate reports to evaluate and enhance customer service programs.
- Ensure compliance with collective bargaining requirements and foster a positive labor relations partnership with local unions. Comply with all aspects of Federal, VA, and EEO regulations and guidelines, taking immediate and decisive action to deter and/or correct unacceptable behavior and keeping the Chief Services Officer and Deputy Chief aware of any issues.
- Serve as the liaison between VCS Chiefs, Vendors, and Customers. Partner with Brand and Communications to promote the program nationally.
RequirementsConditions of Employment
- Selective Service Registration is required for males born after 12/31/1959.
- You will be required to serve a probationary period of 1 year.
- Subject to background/security investigation.
- Must be vaccinated against Covid-19 for this agency.
- Supervisory experience, preferably in a Customer Service-related field.
- Ability to effectively communicate verbally and in writing with high-level officials, vendors, and VCS customers.
- Detail-oriented with exceptional organizational skills to successfully function in a fast-paced and deadline-sensitive work environment.
- Able to multi-task and meet deadlines with changing/conflicting priority levels.
- Proficient PC skills and ability to work with computer applications and programs.
- Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
VCS Central Office
1 Jefferson Barracks Drive Bldg. 25
St. Louis, MO 63125
US
Job Summary
JOB TYPE
Full Time
SALARY
$33k-41k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
07/28/2024
WEBSITE
ceomoph.org
HEADQUARTERS
Zephyrhills, FL
SIZE
<25
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