11 SUPERVISORY MEDICAL SUPPORT ASSISTANT Jobs in Boston, MA
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SUPERVISORY MEDICAL SUPPORT ASSISTANT
$45k-54k (estimate)
Full Time
2 Months Ago
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U.S. Department of Veterans Affairs is Hiring a SUPERVISORY MEDICAL SUPPORT ASSISTANT Near Boston, MA
SummaryThe purpose of this position is to serve as a Supervisory Medical Support Assistant (MSA), for Medical Service Specialty Clinics at VA Boston Healthcare System (VABHS). The incumbent is responsible for a wide range of assignments and provides administrative support to the Sections.
The duty station of this position is the Jamaica Plain (Boston), MA Campus but travel to other campuses may be required for patient care purposes.
Learn more about this agency
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Duties
The Supervisory MSA has regular access to printed and electronic files containing sensitive data which must be protected under the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statues and policy, and VHA procedures. The employee is responsible for: Protecting data from unauthorized release of form loss, alteration, or unauthorized deletion and following applicable regulations and instructions regarding access to computerized files and user ADP security as set out in the computer access agreement which the employee signs.
As a frontline contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with Veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
Duties and responsibilities of the Supervisory Medical Support Assistant include but are not limited to:
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 523-F2050
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
NOTIFICATIONS:
RequirementsConditions of Employment
Basic Requirements:
GS-7 Demonstrated Knowledge, Skills, and Abilities:
Experience: One year of experience equivalent to the GS-7 grade level (see above) leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.GS-8 Demonstrated Knowledge, Skills, and Abilities: In addition to the basic requirements, candidates must demonstrate [all of] the KSAs below
Preferred Experience: Tow year of supervisory experience is preferred.
References: VA Handbook 5005, PART II, APPENDIX G45 Medical Support Assistant VA Qualification Standard. http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf
The full performance level of this vacancy is GS-8.
Physical Requirements: The incumbent must work in a multi-screen computer environment and be able to navigate easily between various VA programs (e.g., VistA, CPRS, VSE). Work is mostly sedentary but may require some standing, walking, bending, twisting, and stair climbing. Some slight physical effort may be required, such as lifting papers and notebooks and keyboarding.
Education
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
VA Boston Healthcare System
940 Belmont Street
Brockton, MA 02301
US
The duty station of this position is the Jamaica Plain (Boston), MA Campus but travel to other campuses may be required for patient care purposes.
Learn more about this agency
Help
Duties
The Supervisory MSA has regular access to printed and electronic files containing sensitive data which must be protected under the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statues and policy, and VHA procedures. The employee is responsible for: Protecting data from unauthorized release of form loss, alteration, or unauthorized deletion and following applicable regulations and instructions regarding access to computerized files and user ADP security as set out in the computer access agreement which the employee signs.
As a frontline contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with Veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
Duties and responsibilities of the Supervisory Medical Support Assistant include but are not limited to:
- Monitors and makes work assignments for lower grade MSA positions.
- Provides input on MSA 6 & 7 performance and resolves workplace issues.
- Supports clinics regarding clinic profile management and utilization via various reports.
- Responsible for the daily staffing of assigned clinics, assuring adequate support staff is available; this includes coordination of leave amongst MSA staff assigned to the outpatient clinics.
- Resolving complex problems to ensure patient services are met.
- Identifying educational or training needs to include coordinating on-the-job training to all new and established MSAs.
- Participating in hiring processes and decision selections.
- Evaluates MSA GS-6 and GS-7 performance and completes mid-year an annual Performance Appraisals.
- Collaborates with the Clinical Operations Assistant Nurse Manager in developing and delivering disciplinary action when necessary.
- Prepare and provide reports in support of performance measures to Medical Service leadership.
- Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
- Assures that all appropriate VA forms are used correctly and regulations followed.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 523-F2050
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
NOTIFICATIONS:
- This position is not a bargaining unit position.
- Position is in the excepted service.
- Will be required to travel to other campuses within VA Boston Healthcare System as needed.
- Current and former federal employees must submit copies of their most recent non-award SF50 (notice of personnel action). The SF50 must identify the position, title, series, grad, step, tenure and type of service (competitive or excepted). In some cases, more than one SF50 may be required to show a higher grade previously held.
RequirementsConditions of Employment
- You must be a U.S. Citizen to apply for this job.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
Basic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
- Experience and Education: Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
- Education: One year above high school
- OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
GS-7 Demonstrated Knowledge, Skills, and Abilities:
- Candidates must demonstrate [all of] the KSAs below:
- Ability to provide the full range of administrative and supervisory duties [in a patient support setting,] which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements].
- Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with [internal and external customers] to ensure quality/continuity of care and ensure compliance with established policies and regulations.
- Ability to provide briefings, orientations, staff development, and [training related to administrative functions in a patient support setting].
- Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
Experience: One year of experience equivalent to the GS-7 grade level (see above) leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.GS-8 Demonstrated Knowledge, Skills, and Abilities: In addition to the basic requirements, candidates must demonstrate [all of] the KSAs below
- Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leaderin a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
- Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
- Ability to provide briefings, orientations, staff development, and training in a patient support setting.
- Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
- Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
- Ability to provide the full range of administrative and supervisory duties [in a patient support setting,] which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements].
- Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with [internal and external customers] to ensure quality/continuity of care and ensure compliance with established policies and regulations.
- Ability to provide briefings, orientations, staff development, and [training related to administrative functions in a patient support setting].
- Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
Preferred Experience: Tow year of supervisory experience is preferred.
References: VA Handbook 5005, PART II, APPENDIX G45 Medical Support Assistant VA Qualification Standard. http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf
The full performance level of this vacancy is GS-8.
Physical Requirements: The incumbent must work in a multi-screen computer environment and be able to navigate easily between various VA programs (e.g., VistA, CPRS, VSE). Work is mostly sedentary but may require some standing, walking, bending, twisting, and stair climbing. Some slight physical effort may be required, such as lifting papers and notebooks and keyboarding.
Education
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.
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- Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
VA Boston Healthcare System
940 Belmont Street
Brockton, MA 02301
US
Job Summary
JOB TYPE
Full Time
SALARY
$45k-54k (estimate)
POST DATE
07/30/2024
EXPIRATION DATE
08/28/2024
WEBSITE
ceomoph.org
HEADQUARTERS
Zephyrhills, FL
SIZE
<25
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