5 SUPERVISORY MEDICAL SUPPORT ASSISTANT Jobs in Sumter, SC
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SUPERVISORY MEDICAL SUPPORT ASSISTANT
$74k-95k (estimate)
Full Time
6 Days Ago
U.S. Department of Veterans Affairs is Hiring a SUPERVISORY MEDICAL SUPPORT ASSISTANT Near Sumter, SC
SummaryThe incumbent is assigned to the Patient Administration Section of the Business Office. The Supervisory Medical Support Assistants is responsible for supervising the administrative support of the clinical services. The goal of this position is to supervise a variety of administrative duties performed by the Lead Medical Support Assistants (MSA), Advanced MSAs, and MSAs that facilitate an effective workflow for the clinical staff.
Learn more about this agency
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Duties
Duties include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; evaluating subordinate performances; recommending disciplinary action when necessary; and extracting and analyzing data in order to provide reports in support of performance measures to senior management.
The Supervisory Medical Support Assistant demonstrates knowledge and expertise in the Patient Administration process to include:
Functional Statement #: 55668F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
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RequirementsConditions of Employment
Physical Requirements: Position is primarily sedentary in nature. May require moderate lifting, some walking, standing, bending and carrying of light items as needed. May work alone or with closely with others in an office setting.Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Education
Education cannot be used to qualify this position. Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Columbia VA Health Care System
6439 Garners Ferry Road
Columbia, SC 29209
US
Learn more about this agency
Help
Duties
Duties include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; evaluating subordinate performances; recommending disciplinary action when necessary; and extracting and analyzing data in order to provide reports in support of performance measures to senior management.
The Supervisory Medical Support Assistant demonstrates knowledge and expertise in the Patient Administration process to include:
- Scheduling appointments in accordance with VHA Directive 1230 and VHA Directive 1232 (2); including canceling, re-scheduling, and no showing patient appointments and/or consults.
- Verify and update patient demographics to include capturing of insurance data.
- Ensure clinic assigned staff are appropriately utilizing the Recall List (Delinquent), Return to Clinic Orders (Query from VS GUI) and View Alerts for accurate disposition daily.
- Ensuring patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through AudioCare, VeText, VS GUI, etc.).
- Ensuring that consults greater than 90 days have proper documentation for additional scheduling attempts or dispositioning directed by the provider.
- Responsible for tracking and management of Consults and Return to Clinic orders for clinics assigned.
- Responsible for providing feedback to providers when additional information for scheduling is required.
- Extracting medical information from electronic records only when requested by Providers, Social Workers, Nurses, and Supervisors for patient education purposes only while maintaining HIPPA standards.
- Ensure clinic assigned staff is appropriately maintaining the delinquent recall, insurance capture buffer exception list and appropriately utilizing Vet Link for clinics assigned.
- Receiving/directing both patients and visitors, in person and by telephone, answering routine inquiries, and making appropriate referral of questions concerning patients' care.
- Coordinate patient transportation and/or travel concerns with the Veterans Transportation Service and Bene-Travel staff.
- Monitor and make daily work assignments, resolve daily workplace issues, and maintain efficient workflow in the clinics assigned.
- Complete daily rounds to ensure adequate administrative support coverage in all areas distributing and balancing workload in clinic areas assigned.
- Ensures accurate daily posting of employee's time assigned to specific T&L unit and timecards certified by the required time for accurate processing.
- Complete timely clinic modifications which include but not limited to cancelation, adding additional slots, inactivation's, once approved by the Supervisory Health System Specialist (Site Manager).
- Provides information of medical center policies and procedures appropriately to subordinate employees.
- Ensures front line staff is setting the tone for perception concerning quality of healthcare services at the VACHCS with a high degree of tact and diplomacy.
- Provide the full range of administrative and supervisory duties including assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
- Ensures patient safety standards are meet by subordinate staff using the correct Veterans Affairs identification of all patients using two forms of identification.
- Collaborate, communicate, and demonstrate customer service and interpersonal skills with all professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.
- Delegates authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
- Provide initial orientation and retraining when necessary to both new and current employees.
Functional Statement #: 55668F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Help
RequirementsConditions of Employment
- You must be a U.S. Citizen to apply for this job.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
- Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).
- English Language Proficiency: Supervisory MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
- Experience and Education.
- Experience. Two years of experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
- OR, Education. One year above high school;
- OR,(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- Collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
- Provide briefings, orientations, staff development, and training in a patient support setting.
- Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
- Managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
Physical Requirements: Position is primarily sedentary in nature. May require moderate lifting, some walking, standing, bending and carrying of light items as needed. May work alone or with closely with others in an office setting.Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Education
Education cannot be used to qualify this position. Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Read more
- Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Columbia VA Health Care System
6439 Garners Ferry Road
Columbia, SC 29209
US
Job Summary
JOB TYPE
Full Time
SALARY
$74k-95k (estimate)
POST DATE
09/10/2024
EXPIRATION DATE
10/09/2024
WEBSITE
ceomoph.org
HEADQUARTERS
Zephyrhills, FL
SIZE
<25
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