USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.
SummaryThe Manager of Clinical Operations VBC Product will support leaders within the Value Based Care team, with a focus on product enhancements and implementation.
Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Assist with and manage projects that have impact to value based care clinical workflows and care model design.
• Works collaboratively with analytics, operational team, and care teams to document process, identify areas of opportunity, and support analytics and product reporting capabilities.
• Participation in clinical operational initiatives that involve technology, including both clinical performance improvement and/or launch of new workflows.
• Work with the Education Manager to provide super-user training and support on new product features including technical guides and training tools as needed.
• Continuously identify opportunities to drive product efficiencies -- improving quality/consistency of care and driving down cost of care including managing enhancement backlog.
• Manage user provisioning process and product issue reporting to ensure issues are resolved in a timely manner.
• Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
• Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.
• Regular and reliable attendance is required for the job.